Questioning skills
'Introduction to Questioning & Information Gathering Techniques for Insurance Professionals'
Jeff Heasman is the Director for Legal, Insurance and Maritime Programmes at The Pyramid Group.
He is a former senior liability adjuster with Crawford & Company and has also acted for claimants in
litigation at some of the UK's leading law firms. With over ten years of industry experience in law and
insurance, he has dealt with litigation up to the Court of Appeal in London and handled claims arising
from various worldwide jurisdictions.
This lunchtime 'mini-masterclass' will provide delegates with an introduction to Questioning & Information Gathering Techniques for Insurance Professionals
Jeff's seminar will cover the following content:
1) Assessment and strategy
2) Types of questions
3) Methods of questioning
4) Understanding questions
5) Responding effectively
The course is appropriate for the full range of insurance professionals including, but not limited to,
underwriters, claims handlers, brokers, loss/liability adjusters and support staff
Course objectives:
- To raise awareness of the importance of questioning techniques in the insurance industry.
- To understand the need to properly plan the questioning process and to have a strategy.
- To be able to identify the different types of questions and methods that can be used and to be aware of their respective advantages and disadvantages.
- To recognise the importance of understanding a question and responding effectively.
Venue: CastleGate (Foundry Room), Melbourne Street, Newcastle upon Tyne, NE1 2JQ
Date: Wednesday 15 October 2014
Cost: Free Timings: 11:40 for 12.00 start (buffet lunch available from 11:40) (Concludes by 14.00)
To book your place email: ian.stockley@i.tescobank.com
If you have any questions feel free to contact our Education Secretary:
ian.stockley@i.tescobank.com
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CII Accredited
This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.
2 hours' CPD can be claimed for this event if relevant to your learning and development needs.
It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.