Make your people feel like stars

Research shows that one of the key reasons people leave companies is because they have a difficult relationship with their manager, not because they are struggling to do the job.

So, to hold on to your talent it's crucial you understand how to get the best out of people. There are some very simple and quick ways to enable this once you know how. And yet very often manager's own heavy workloads can mean opportunities to empower, motivate and inspire are missed.

Learning Objectives
By the end of this session you will be able to:

• Recognise the different personality styles in your team
• Bring out the best in your team members by understanding what switches them on
• Avoid switching them off by using the wrong approach
• Ask powerful and conversational coaching questions
• Recognise the small things that make a big difference
• Start potentially challenging conversations so that your team member doesn't feel anxious about having got something wrong

Melissa Kidd is the director of Motem Ltd which specialises in helping insurance professionals to communicate more effectively so that they can sell more.

Melissa has worked with the Chartered Insurance Institute since 2012. NIG, Zurich, NFU Mutual, Farm Web, Lycetts, BIBA and HSBC are also among her clients. More information can be found at: www.motem.co.uk

To book your place email: ian.stockley@i.tescobank.com