Giving and Receiving Feedback effectively

The word feedback can strike fear into many people’s hearts. And yet giving and receiving it is crucial for success: offering praise helps people to recognise what success looks like and gives them an opportunity to repeat that. And when it’s developmental, it helps people to know what they can do differently to improve. But many people find it one of the hardest areas of their job. Worried about how the other person will react, unsure of what to say so that it’s clear but caring; not to mention how to manage their own reactions - should they receive some corrective feedback - can mean that all too often feedback is withheld or not solicited enough. This can result in stifled progress and a breakdown of relationships.

What does it cover?
This 2 hour interactive and practical session will offer some strategies and skills, tools and techniques to ensure that feedback is given to peers and team members in a way that gets the message across while maintaining the relationship. It will also provide some tips and techniques for taking feedback well.

By the end of this session, participants will be able to:

• Prepare delivering impromptu feedback with team and peers
• Use a structure, which clearly communicates the helpful or unhelpful
  behaviour and its impact, so that the other person understands how to
  keep on developing
• Listen to feedback and take appropriate action

This session will cover:

• Why delivering and receiving feedback effectively is crucial for your career
• Why giving and receiving feedback can be challenging
• A model to help you communicate with care and challenge
• Key preparation for delivering feedback
• Two ingredients to create psychological safety so that the message can be heard in the right way
• Tips and techniques for giving feedback to your team in day to day
  conversations
• How to give peers impromptu feedback – using a model
• 6 tips for taking feedback well
• What to do if you receive feedback that you don’t understand or agree with
• A strategy for managing your strong emotions
• Action Planning

About the Speaker

Melissa Kidd, Director of Motem Ltd which specialises in helping insurance professionals to communicate more effectively. She's worked with the CII since 2012 as well as Zurich, Marsh, NIG, Lycetts, Broker Network, BIBA and Higos to name a few.