Negotiation skills for underwriters and claims staff
Negotiating is such a key part of an underwriter’s and claims team role and yet very often they receive little training on how to handle these conversations. This means that relationships can sour, claims can escalate and costs rise.
Who is this for?
It is for underwriters and those who work in claims.
What does this cover?
This interactive and practical session will address some of the typical challenges faced by underwriters and claims staff.
By the end of this session participants will be able to:
• Prepare so that common mistakes can be easily avoided
• Respond appropriately when faced with pushback or stand off
• Explain the 5 principles of negotiation
• Flex their style so that they can build stronger relationships with key underwriters
About the Speaker:
Melissa Kidd, Director of Motem Ltd which specialises in helping insurance professionals to communicate more effectively. She's worked with the CII since 2012 as well as Zurich, Marsh, NIG, Lycetts, Broker Network, BIBA and Higos to name a few.
Venue
- The Jurys Inn
- Scotswood Road
- Newcastle-upon-Tyne
- NE1 4AD
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CII Accredited
This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.
2 hours' CPD can be claimed for this event if relevant to your learning and development needs.
It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.