Webinar - How digital technologies are transforming the insurance market

“Apps.. “ “Artificial intelligence…” “Usage-based insurance”. “Data analytics” “Pay per mile motor insurance”. “Parametric products..”

You can’t read an insurance publication without reading about how the insurance market is or is about to be transformed by technology and for those of us who started out in insurance with a fax machine it can be overwhelming!

Certainly. video conferencing, cloud-based document management systems and other digital technologies have served us well in the pandemic but what other technologies will truly help us look after our customers better in the future? Are these technologies a threat or an opportunity?

In this workshop, we will consider a range of applications and have a discussion about which innovations will be most attractive to our customers and how we can leverage and build on them to take advantage of the opportunities they provide.

By the end of this workshop, participants will be able to:

• Identify some of the key digital technologies being introduced by brokers and insurers
• Identify the advantages and disadvantages of some of the new insurance products including parametric products and usage-based insurance
• Discuss how the risk selection and placing process is being transformed through new technologies
• Discuss how the claims process is changing
• Agree what actions we need to take as individuals and organisations

Speaker Bio:

Neil spent twenty years working as an international insurance broker serving large multinational customers in London and North America for both Willis and Aon before setting up his own training consultancy business.

As a Mind Gym coach, he delivered a range of business skills workshops for organisations ranging including Shell, Barclays and HMG.

The majority of his training is, however, delivered in the insurance market in the U.K. primarily in London but also internationally.

He helps new entrants to the insurance market understand its products and services, trains brokers on how to provide the best advice to their customers as well as helping people in the industry succeed in their CII examinations.

He is currently study leader of the Insurance Institute of London cyber insurance research study group.

He delivers in-person training and virtual training workshops (recently completing a training programme with the Virtual Training Team) as well as webinars for several firms including Broker IQ and the Institute of Risk Management.

He has also recently co-delivered the London Makes It Possible selling with storytelling workshops and helped create the London Makes It Possible elearning on the London market in 2019.

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