Previous events

All previous events

Annual Dinner 2021

  • Fri 26 Nov 7:00 pm – 12:30 am
  • Crowne Plaza

Our glamorous annual dinner will be held on Friday 26th November 2021 at 7pm at the Crowne Plaza, Newcastle. We are looking forward to an evening of entertainment, good food and lots of laughs - we hope to see you and your colleagues there.

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Webinar - Understanding and Addressing buying influences

  • Thu 18 Nov 12:00 pm – 1:00 pm
    • Nick Thomas

Amongst other things, this seminar will look at types of buyers and their roles in the decision-making process.

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Webinar - Negotiating and influencing - a sustainable model

  • Thu 11 Nov 12:00 pm – 1:00 pm
    • Nick Thomas

Amongst other things, this session will look at building rapport – the importance of rapport in mutual influence, and how to achieve it at the different ‘neurological’ levels. The importance of rapport in negotiation.

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R04 Pensions and Retirement Planning Revision Day- 05/11/2021

  • Fri 05 Nov 9:30 am – 4:30 pm
    • Darren Slater FPFS, Cert SMP, Chartered Insurance Institute

The content of the day will be to go over exam technique, areas of knowledge and run through practice questions based upon trainer’s knowledge and experience.

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Webinar - Sales, processes, planning and pipeline management

  • Wed 03 Nov 12:00 pm – 1:00 pm
    • Nick Thomas

Amongst other things, this seminar will cover an overview of the core sales process, its importance, and the key activities at each stage.

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Webinar - Understanding Household Claims Handling

  • Fri 29 Oct 12:00 pm – 1:00 pm
    • Alan Chandler

The webinar explores the importance of early notification of claim by the policyholder, what information a Personal Lines claims handler will typically seek and when they will use an outsourcer. The presentation will also explore the insurers obligations under the Enterprise Act 2016 and why they must settle promptly and finally we will explore when a policyholder can approach the FOS over a claim.

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Webinar - Household insurance– endorsements, conditions, warranties and policy wordings and the importance of getting it right

  • Fri 22 Oct 12:00 pm – 1:00 pm
    • Alan Chandler

This webinar takes a plain English view of how the law and the Financial Ombudsman Service interpret endorsements, conditions, warranties and policy wordings and why it is so important to get this right.

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Diploma in Insurance Online Training Programme

  • Fri 22 Oct – Mon 05 Dec
    • Alan Chandler

The Insurance Institutes of the North East, in partnership with the Worshipful Company of Insurers, is delighted to offer a fast track initiative to help members gain their Diploma in Insurance. This programme offers members the opportunity to benefit from a FREE study course specifically designed to help students attain their Dip CII in 14 months through structured learning. If you would like to advance your CII qualifications, now is the time to do so.

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Webinar - Consultative Sales skills

  • Thu 14 Oct 12:00 pm – 1:00 pm
    • Nick Thomas

Amongst other things, this session will cover the WHY of consultative sales - moving away from purely price and vendor status etc. Becoming a trusted adviser, avoiding objections and the natural close.

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Webinar - Impactful online meetings

  • Tue 05 Oct 12:00 pm – 1:00 pm
    • Nick Thomas

Amongst other things this seminar will cover an overview of the limitations of virtual meetings – compared to in-person meetings.

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R03- Personal Taxation Revision Day- 05/10/2021

  • Tue 05 Oct 9:30 am – 4:30 pm
    • Darren Slater FPFS, Cert SMP, Chartered Insurance Institute

The content of the day will be to go over exam technique, areas of knowledge and run through practice questions based upon trainer’s knowledge and experience.

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Virtual Event - Nottingham Institute InsurED & Financial Planning Day 2021

  • Wed 29 Sep 8:45 am – 5:00 pm

Nottingham Institute is running its InsurED event again this year and, as it is to be a virtual event (for the first time ever), we are offering all CII and PFS members the opportunity to book a place. We are however expecting that it will book up quickly!

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AF5 - Financial Planning Process Revision Day- 23/09/2021

  • Thu 23 Sep 9:30 am – 4:30 pm
    • Darren Slater FPFS, Cert SMP, Chartered Insurance Institute

The content of the day will be to go over exam technique and potential questions as the trainer will have the fact find that will be used in the October 2021 exam.

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Webinar - Building rapport in the virtual world

  • Tue 21 Sep 12:00 pm – 1:00 pm
    • Nick Thomas

Amongst other things, this seminar will look at Rapport building: - Why? Key skill in building trust and mutual influencing - How? Pacing and leading, matching and mirroring. - The ‘neurological levels’ of rapport – pacing and leading at each level.

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AF4 Investment Planning Revision Day- 17/09/2021

  • Fri 17 Sep 9:30 am – 4:30 pm
    • Darren Slater FPFS, Cert SMP, Chartered Insurance Institute

The content of the day will be to go over exam technique, areas of knowledge and run through practice questions based upon trainer’s knowledge and experience.

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Webinar - Adapting communication for the Virtual World

  • Tue 14 Sep 12:00 pm – 1:00 pm
    • Nick Thomas

Amongst other things, this session will cover Mehrabian’s Law – 3 elements to interpreting communication from others. Body language is the most important - lost in a virtual world.

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Virtual Conference: 'Sharing is caring - Defending the digital frontier'

  • Tue 14 Sep 9:45 am – 3:15 pm
    • Jonathan Moss, Pen Underwriting
    • Nick Hewland, Pen Underwriting
    • Melanie Jordan, Insurance Institute of Leeds

The annual North East Institutes conference is back, with another topical scenario-based session: A staff member working from home due to Covid lockdown restrictions breaches employer's instructions resulting in malware infecting the company system. What are the many implications...?

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R06 - Financial Planning Practice Revision Day- 13/09/2021

  • Mon 13 Sep 9:30 am – 4:30 pm
    • Darren Slater FPFS Cert SMP, Chartered Insurance Institute

The content of the day will be to go over exam technique and potential questions as the trainer will have the fact find that will be used in the September 2021 exam.

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Webinar - The problems of under insurance in Household insurance products

  • Fri 03 Sep 12:30 pm – 1:30 pm
    • Alan Chandler

This webinar examines the challenge of making sure personal lines policyholders avoid under insurance. Where the insured has to provide a building sum insured, only 10% of policyholders in the UK get this correct, we can therefore see there is a major issue of under insurance.

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AF7- Pension Transfer Revision Day- 27/08/2021

  • Fri 27 Aug 9:30 am – 4:30 pm
    • Steve Davis

The content of the day will be to go over exam technique, areas of knowledge and run through practice questions based upon trainer’s knowledge and experience.

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