Consumer Duty

We are delighted to announce that we have secured a webinar that will be delivered by none other than BRANKO BJEJOLABABA on GI Consumer Duty and update

The FCA want to see a higher level of consumer protection where firms compete vigorously in the
interests of consumers and they wish to drive a healthy and successful financial services system in
which firms can thrive and consumers can make informed choices about financial products and services.
They consider that firms are not consistently and sufficiently prioritising good consumer outcomes and
this causes consumer harm and erodes consumer trust. With final rules published on 27 July 2022 this
talk will update you as to what now will be needed over the next 12 months.

This General Insurance focused session will also include an update on Product Value Assessments that
had to be completed by 30 September (note the FCA have criticised insurers for their lack of progress
with this) and have given brokers an extension of 90 days so as to prevent customer harm. Both brokers
and insurers have an important role to play and this session will ensure you understand what it is you
have to do and what changes need to happen in year two of the process to ensure it all gets done.
We will also cover the current position on multi-occupancy insurances following intervention by the
government (very much part of the product governance/value assessments) and an update on the FCA’s
work on Appointed Representatives.

Speaker bio
Branko Bjelobaba FCII started his insurance career in 1987 and has worked across the sector including
stints at PwC and GISC and has led his own consultancy practice since 2004. He works closely with
AMII, BIBA and the CII and has provided hundreds of well-received (even entertaining!) training events
throughout the UK. He is a recipient of the Thomson Reuters Compliance Personality of the Year Award,
the London Market People Award for Legal and Compliance and was Highly Commended in the CII
Public Trust Awards 2021. Last year he was quoted in the insurance press on 81 occasions.
Branko has been a regular speaker at many of the CII’s local institutes and since the world went virtual
he has provided over 180+ events to more than 12,000 insurance professionals and feedback has been
superb:-
“I have had the pleasure of attending two webinars hosted by Branko this year, both times on fairly
'heavyweight' topics - the Supreme Court decision on the BI Insurance test case and most recently on
the FCA's new GI pricing practices. In my opinion, Branko is the epitome of a professional speaker -
knowledgeable, engaging and enthusiastic about his subject, something which is essential when trying to
convey often complex information. The tone and content of his webinars are always pitched at just the
right level for his audience - not overly technical but at the same time imparting sufficient knowledge for
you to feel that it was worthwhile attending. I'm looking forward to the next one.” Sarah Offord-Jones
FCII.
“I attended the session provided by Branko for the Insurance institute of Northern Ireland. He covered in
a very efficient and concise manner the Supreme Court decision on Covid and the consequences for the
industry. The 1 hour passed too soon as was evidenced by the number of questions and comments
from the audience. I would recommend Branko to any insurance body seeking practical information on
this topic. You will not want to leave the session even for a coffee.” Tom McGrath CBE, FCII.