Webinar - Say what you want, Say what you mean, Assertiveness Skills

Summary:

Many people are worried about being assertive: they believe they are coming across as aggressive. Yet everyone has the right to express their needs. Being assertive is an essential skill for anyone. Developing excellent assertiveness skills makes you a better colleague, team player and human being.
Susan is an inspirational speaker of international renown and this session can enhance your performance and career.

Objectives:

Learning Objectives: The aim of this course is that you will go away with knowledge and practical ways to improve your assertive skills. These include

• Knowing and understanding the difference between being assertive, aggressive and non-assertive/passive aggressive
• To challenge the misconceptions and current myths around assertiveness
• Learn and develop the skills to challenge your existing emotional blocks and values, so you can be more assertive
• Learn the essential skills to empower you to say what you want and mean
• Learn and develop your ability to use the key steps to being self assertive
• And finally – giving you permission to be assertive

Speaker Biography:

Susan Heaton-Wright: Multi-Award winning International Impact, Communications & Speaking Consultant, Keynote Speaker, Coach, Facilitator, Mentor

Susan Heaton-Wright is a Global Virtual impact, communications and speaking expert for emerging leaders and the creator of the Superstar Communicator™ methodology. She is an international speaker; the MD of award winning music company, Viva Live Music, podcaster and a former prize winning international opera singer.

She delivers virtual seminars, workshops and individual training for many companies including Astra Zeneca, Deloitte, RBS, Shell, Microsoft, AXA, the NHS and Quintiles. As a CPD accredited speaker, she regularly delivers remote speeches and seminars to lawyers, accountants and finance professionals, as well as leaders and emerging leaders in organisations.
Many of her clients go on to be interviewed on Sky News and BBC as well as speaking at industry conferences. She is regularly interviewed on BBC Radio Five Live; BBC2, local radios and international podcasts.
Susan has contributed to articles in Forbes, The Guardian, Huffington Post, Thrive Global, The Scotsman and trade publications. In 2020, she was named as an #ialso 100 top inspirational female entrepreneurs in UK.

Please note: This event is a regional collaboration between the local institutes in the area. Your booking details will be shared with the Insurance Institute of Bedford and Milton Keynes, which is acting as the host institute for this event.