Building Client Relationships / Cyber & Data
Melissa Kidd Building
Client Relationships
Creating a positively memorable experience for clients is crucial, yet one approach will not be effective with all clients owing to our different personalities. Understanding how to tailor the approach can make a huge difference to their experience so that clients look forward to their interactions, speak positively of the company to others and don’t think about going elsewhere. Within her presentation, Melissa will identify the 7 things that all clients want, explain how to recognise the 4 typical personality styles, suggest how to adapt the approach to building rapport and discuss ‘words that work’. Melissa has a wealth of experience in the financial services sector and also worked for large corporations such as Coca Cola and Royal Mail.
David Gallagher
Cyber & Data
David is Head of Technology, Media and Telecoms for Hiscox Ireland and is responsible for the growth and development of these lines of business. David Joined Hiscox in January 2013 and specialises in Technology PI and Cyber & Data with 10years experience in the Insurance Industry. Previously David was responsible for the growth of Professional Indemnity business in AIG Ireland for four and a half years and Dual Ireland for 3 years. David will be joined by Matthew Webb from Hiscox UK to share the ‘need to know’ developments in the ever-shifting world of Cyber & Data in insurance.
Masterclass Format
08.30 Registration, Breakfast, Exhibition and Networking
09.00 Welcome – President of BII
09.05 Partner Address
09.10 Keynote Speaker 1
09.40 Q&A with Keynote Speaker 1
09.50 Coffee Break
10.10 Keynote Speaker 2
10.40 Q&A with Keynote Speaker 2
10.50 Closing Remarks
11.00 Close
Booking
BII members can reserve their place at all 6 events by purchasing a discounted Season Ticket online for the great price of £70+VAT!
Book now at www.podiem.com/bii or for more information email info@podiem.com
Non-members & non-season ticket holders can pay £20+VAT (£24 inc VAT) at the door providing there is availability at that event.
Email info@podiem.com stating ‘BII’ to enquire about availability at individual events.
The full 2015/16 programme can be downloaded below.
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CII Accredited
This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.
2 1/2 hours' CPD can be claimed for this event if relevant to your learning and development needs.
It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.