Behavioural & Soft Skills
| Darren has more than 31 years’ experience in risk management, 16 of which were in an operational capacity before moving to insurance broking and risk consulting. Having started his career in health and safety management within the facilities and construction industry he developed his career into risk management and worked for a global food manufacturer before moving to insurance broking. For the past 15 years Darren has been providing advice, support and thought leadership to clients and industry professionals on risk management across a wider range of industries, with a particular interest in culture and behaviour. He currently leads the operational risk team within the Client Advisory Services arm of Marsh Ltd Summary: Organisations are living through a transformation in the way their people work. In this context people are developing knowledge and skills that make them agile and resilient to change. Whilst knowledge and skills in areas such as Big Data, are increasingly high profile, personal or ‘soft ’ skills are not mutually exclusive. Communication, problem-solving, conflict resolution, collaboration and cultural sensitivity are also must-have skills. |
An insight into areas beneficial for ‘soft ’ skills development including:
- Team working and collaboration
- Importance of Corporate values
- Reasons why we sometimes fail to build effective relationships
- What does “good” look like in relation to teamwork and collaboration
- Influence, Behaviour and Attitude
- Emotional Intelligence
Please note: Lunch will be available in the lobby from 12.15. Please arrive in good time as food & drink cannot be taken into the auditorium.
Car parking is available at the onsite multi-storey, but please note parking charges will apply. Please see www.theforumnorwich.co.uk for more information.
To book this event please go to www.cii.co.uk/norwich
CII Accredited
This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.
1 hour's CPD can be claimed for this event if relevant to your learning and development needs.
It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.