Specialist Niche Contents Restoration

To consider the benefits and look more closely at when items should be considered for restoration, as opposed to going down the replacement route. The main focus will be on the successful restoration of “CONTENTS” as predominantly found within domestic properties but to also include commercial and specialist items, from art galleries, museums, historic houses and private collections.

Example benefits include customer choice, especially when it comes to family heirlooms, ClimateWise, green issues and cost savings, together with wanting to protect some of our finer items of historic interest for future generations to enjoy. We then ask the question, why should we not consider restoration for the vast majority of claim-damaged items that we encounter. Unless of course they are too contaminated, or termed a throwaway item and the cost of successful restoration would be then considered too expensive when compared to replacement costs, therefore making restoration uneconomical (BER).

The session concludes by looking at salvage opportunities, overall customer service, providing the Wow factor, managing expectations and Policy Renewal. Together with, Policy Cover, claims history, peril type, extent of damage caused and why restoration. Discussions follow around what choice does the loss adjuster, or claim handlers have and what guarantees of a faster and more cost effective claims solution does restoration provide, compared to replacement.

By the end of the session, delegates will be able to:-

• Make a justifiable decision on whether an item should be restored

• Proactively advise the PH the features & benefits of restoration

• Calculate the advantages and savings of using a Salvage Web-site

• Know how to obtain further information with regards to CONTENTS VALUATIONS & RESTORATION via a FOC Desk-Top Validation & Report Service

Martin Edwards of Farcroft Restorations Ltd.

Martin is a Contents restoration specialist, working predominantly in the heritage, fine arts, ultra HNW and specie market-place for loss adjusters, brokers, insurers, museums, art galleries and within the private sector for collectors and the connoisseur. Often, working closely alongside the HHA (Historic Housing Association) and The National Trust and in conjunction with DR&R companies and the Building Repair Networks. As you can imagine a wide and varied array of pieces, both works of art and family heirlooms, often both rare and valuable are seen for valuation, conservation and restoration on a weekly basis by Martin and the Farcroft team.

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