InsurED & Financial Planning Day

We are delighted to be holding our 7th InsurED; a one day conference for all our financial services and general insurance members.

InsurED has grown in popularity over the years and we are pleased to announce that we have managed to keep ticket prices the same as last year whilst still providing an excellent line up of speakers providing a wide variety of technical and skill topics.

We are also delighted to have a fantastic Keynote speaker - Olympian Derek Redmond

InsurED is the perfect opportunity to gain up to 5 hours of structured CPD and for those who cannot attend the full day, we have a half day option.

There is also the opportunity to network with your peers from solicitors, financial advisers, brokers, insurers, loss adjusters, recruiters and many other professionals.

We look forward to seeing you there on the day.

Please scroll down to find the key information to help shape your day and choose the sessions to suit you:

Agenda

Booking Instructions and Booking Form

Session Overviews, Learning Objectives and Presenter Biographies

Sponsors

Book your place online, then download and complete the booking form and return via email to insur-ed@cii.co.uk Alternatively, for group bookings, complete the form and email to insur-ed@cii.co.uk

Full day includes five sessions lunch. Half day includes lunch and two or three sessions, depending on the time you choose to arrive.

CII Members:

£35 full day – includes 5 CPD sessions, lunch, Keynote speaker and Drinks Reception.

£25 half day – includes 3 CPD sessions, lunch, Keynote speaker (am) or Drinks Reception (pm).

Non-CII Members:

£40 full day – includes 5 CPD sessions, lunch, Keynote speaker and Drinks Reception

£30 half day – includes 3 CPD sessions, lunch, Keynote speaker (am) or Drinks Reception (pm)

Unlimited all day refreshments including:

Teas & Coffee

Variety of cold drinks

Chef’s mid-morning and afternoon treats

Fruit bowl

Hot & Cold buffet lunch

Once both your payment and booking form have been received, you will receive an email from the team to confirm your booking.

For all queries, please email insur-ed@cii.co.uk

One of Britain’s most famous athletes, Derek Redmond is a World and European relay champion.

Having broken the British 400m record on two occasions, Derek was one of the country’s best athletes during the 1980s and 1990s. A key member of the relay squad that won gold at the 1991 World Championships in Tokyo, he competed at the highest level for over a decade.

He first rose to prominence in 1985 when he broke the 400m British record achieving a time of 44.82 seconds and 12 months later he was selected in the 4x400m relay team for the European Championships in Stuttgart.

Great Britain won gold in what was a sure sign of things to come. A year later they won a silver medal at the World Championships in Rome. By the time the 1991 World Championships in Tokyo arrived Derek had established himself as one of Britain’s best athletes. Alongside Kriss Akabusi, John Regis and Roger Black he then stunned the sporting world as Britain triumphed over the favourites USA to win gold. Their run remains the second fastest 4x400m run in history.

Having now proved himself as a relay athlete, Derek went about trying to do the same as an individual runner. At the 1992 Olympics in Barcelona, representing his country he became part of one of the most inspirational scenes in Olympic history.

In the 400m semi-final Derek went into the race amongst the favourites but as he passed the 250m mark he tore his hamstring. Determined to finish the race he hobbled to the finish line with the help of his father as a 65,000-strong crowd cheered him on.

This incident has since been voted one of the Olympics’ most inspirational moments by US network NBC and even referenced by Barack Obama in a presidential speech.

The injury signalled an end to his athletics career, but, committed to not letting his injury keep him down, he has since played basketball for England and played rugby 7s.

Derek’s story is truly inspiring and he now works as a motivational speaker sharing his remarkable story with audiences up and down the country. He has worked with a wide range of high profile brands delivering his inspiring stories from the track in corporate environments.

The audience will be taken on a journey through what we mean by MMC (including cladding systems) and how we might attempt to define it.

Learning Outcomes:

Look at what is driving the use of MMC and where we commonly encounter MMC.

Share the many different examples of MMC (including cladding systems), from the weird and the wonderful to the more traditional forms.

What the key challenges are for the insurance industry regarding MMC & cladding systems, also touching upon other key stakeholders such as occupiers / property owners, mortgage providers, building contractors, fire and rescue service.

Provide an overview of the test standards / approval schemes in relation to MMC (including cladding systems).

A glimpse into the future of MMC.

And finally an opportunity for Q&A. All in an hour!

Speaker - Andy Miller, Allianz

Andy has 30 years’ experience in the Loss Control / Risk management field, starting out at General Accident (now Aviva) in 1989 as a trainee surveyor, before moving on to Independent Insurance in 1991 and then his current employer, Allianz, in 2001.

Andy is currently the Technical Manager of the Loss Control Engineering function of Allianz UK, with a key responsibility being the technical capability, standards, training and development of the loss control team. He is an Allianz media spokesperson and sits on various industry working groups, such as RISCAuthority, ABI and DEFRA flood resilience.

Outside of work, he enjoys running and playing 5 a side football.
Andy is married with two grown up children, now forging their own way in life in the engineering and film industries.

We will explain what a Smart home is, how they’ve developed and then the challenges they create in the event of a buildings loss and how we as engineers and surveyors handle them.

Learning Objectives:

Delegates will get an introduction to the subject and should appreciate that modern high tech homes have a further tier of complications to resolve if there’s a claim and brokers have a role to play in managing expectations and timescales.

Speaker: Michael Boast & Andrew Bussey, Smithers Purslow

In the session we will look at the key economic and market talking points and how these are affecting asset prices. Will look at key areas such as global growth,trade tarrifs and domestic factors such as Brexit.

Learning Objectives:

Following this presentation, you will be able to:
- Understand the drivers of the recent performance of global financial markets.
- Outline the key fundamental factors likely to determine asset class performance.
- Understand the extent of Brexit’s effect on the UK economy and financial markets.

Speaker: Neal Bailey, Invesco Perpetual

Based in Henley-on-Thames, Neal joined the company in July 2005 as a strategist and currently holds the role of Presenter, Sales. In this role Neal is responsible for delivering educational investment seminars throughout the North of England, Scotland and Ireland. Now in their 17th year, the key events Neal delivers are the Investment Intelligence seminars which provide quality educational and informative training to around 5,000 investment professionals every year.

Neal began his career in 1988 at Scottish Equitable after which he held various roles at NPI and Framlington Fund Managers before joining AIG Life UK. As UK Sales Director, he was responsible for setting up the UK Sales Division and establishing AIG’s national investment training seminars in the late 1990s.

Following his six years at AIG, Neal left to take a role at US Brokerage, Lord Abbett, after which he returned to the UK taking the role of Head of Sales for Insight Investments.

Neal graduated from Middlesex University in 1987 with an upper class degree in Economics and Politics.

The session will cover an overview of the High Potential Trait Indicator tool (HPTI) including the science behind it with theories of personality, potential, and derailment.

The session will also cover how personality profiling can help us in understanding ourselves and others, as well as how it can help us in contexts ranging from recruitment, development, coaching, and succession planning.

Learning outcomes:

The attendees will learn about the scientific background of personality profiling, understand their own and others’ personality, as well as learn ways that personality profiling is used in different workplace contexts.

Speaker: Carmen Amador Barreiro, Thomas International

Carmen has been a Business Psychologist in the global Psychology team at Thomas International since July 2018. She is currently responsible for designing psychometric solutions for clients nationally and internationally, onboarding new partners globally, and supporting the development and validation of existing and new products. Carmen has specific expertise in emotional intelligence and engagement as this was her main focus in her MSc thesis at University College London and she is a registered member of the British Psychological Society as well as the Association of Business Psychologists.

This session reviews some common traps for contractors and their brokers, including the difference in CAR cover between “physical damage” and simply “damage”, and the differing workmanship exclusions in contractors’ PI policies.

The session also includes a “bonus” topic for those who don’t represent contractors, which considers how manufacturers who provide ingredients / components for inclusion in others’ products can tweak their wordings to avoid the consequences of the Bacardi decision.

Learning objectives:

This session will be to provide attendees with a series of practical takeaways in relation to how to avoid a variety of common insurance coverage “traps” faced by contractors, and their brokers.

Speaker: David Pryce, Fenchurce Law

David is the Managing Partner of Fenchurch Law, which was the first firm in the UK to focus exclusively on representing policyholders in insurance coverage disputes. Ranked in Tier 1 by Legal 500, and twice named Insurance Law Firm of the Year, Fenchurch Law is the current Lawyer Awards “Boutique Firm of the Year”.

David represents owners, contractors, and sub-contractors in relation to claims under a variety of construction risk insurance policies, including Construction All Risk, Third Party Liability, Professional Indemnity, and Inherent Defects Insurance.

The presentation will cover an overview of flood risk including historical events, current trends, legislation and policy change in the UK before focussing on identifying risk at a site-specific level and the measures that can be used to reduce any potentially mitigate future claims.

As a title we would call the presentation ‘A better understanding of flood risk’.

Learning objectives:

• Flood Mechanisms – Understand the different types of flooding including how they occur, characteristics and advanced warnings.
• Flood Modelling – Understand the difference between widescale generic flood modelling and location specific detailed flood modelling including the advantages, disadvantages and limitations.
• Site Specific Risk Assessment – Understand how the survey and assessment process is undertaken and why a site survey is mandatory to fully quantify the risk.
• Flood Resistance and Resilience measures – Understand the difference between flood resistance and flood resilience measures and the different techniques to achieve protection against flooding.

Speaker: Martin McDermid & Nicholas West, Flood Consult

Martin is the business development manager at Flood Consult International and has worked in the flood defence industry for over 12 years across two companies.

During this time Martin has built strong relationships with utility, industrial/commercial and insurance companies across the UK with regard to identifying their flood risk exposure and correct means of preventing or reducing damage in the event of flooding.

Martin has worked predominantly within the critical infrastructure sector in the UK helping clients correctly protect their assets, including electricity substations, water treatment works, gas pressure reduction stations, telecommunication hubs and nuclear power stations working for every Distribution Network Operator (DNO) in the process.

Martin also has prevalent knowledge of flood defence products, in particular property level solutions, with experience of product testing in both factory and on-site scenarios in accordance with the BSI Kitemark and FM Approvals standards.

Nicholas is a director of Flood Consult International. During his time in the industry Nicholas’s primary role has been completing flood risk/consequence assessments for a spectrum of clients and assets ranging from a small extension to a residential property to 400kV electricity substations.

At FCI Nicholas has aligned himself alongside numerous insurance, utility and property management companies providing them a consultancy service identifying flood risk at a site specific level for their existing portfolio as well as new business prospects or new build properties.

Working on these projects has enabled Nic to build astute knowledge of the current legislation and planning documentation associated with flood risk namely National Planning and Policy Framework 15 (NPPF 15) in England, Technical Advice Note 15 (TAN 15) in Wales, Scottish Planning Policy (SPP) in Scotland and Engineering Technical Report 138 (ETR 138) which concerns the electricity network in the UK. The quality and efficiency of work completed by Nic for FCI has been praised by numerous multinational insurance companies as well as utility clients to the point where FCI has been named as preferred supplier for flood risk requirements.

How much do you know and understand about trusts? When trusts go wrong the costs can be significant. This session looks at different types of trusts, their uses and misuses and aims to give practical guidance to help you when advising your clients. With worked examples the session shows the importance of a joined-up approach and having a good legal plan to sit alongside a good financial plan.

Learning Objectives:

• Back to basics: a refresher of the types of trusts, their advantages and disadvantages.
• Understanding how and when things can go wrong with worked examples.
• Learning how to spot and avoid problems.
• Identifying when trusts and/or other structures are appropriate.

Speaker: Jacklyn Barnes Partner Private Client at Geldards Solicitors

As well as working with the firm’s many longstanding private clients, Jackie often has clients referred to her by other professional advisers with whom she works closely to provide a joined up approach to the client’s personal planning.

Jackie regularly advises business owners, tailoring their personal planning to the requirements of the business.

She also has broad experience in dealing with the administration of estates with both domestic and international elements. She has dealt with the administration of trusts and estates with complex structures involving assets and beneficiaries in multiple jurisdictions.

The FCA has issued new warnings about the prevalence, lack of understanding and serious consequences (for firms and clients) related to conflicts of interest. For many, recent laws have confused rather than clarified the issues. This session will take participants through recent changes in the law, the FCA´s recent reports and warnings on the topic and bring clarity on how to identify, avoid and manage conflicts of interest.

Learning objectives

By the end of the session, participants will be able to:

• identify scenarios that may give rise to conflicts of interest.
• recognise how to avoid and manage conflicts of interest.
• implement policies and procedures to stay on the right side of the law and the regulator.

Speaker: Jeff Heasman

Jeff is a professional trainer who holds a Bachelors degree in law from the University of Glamorgan and a master of laws degree from Swansea University, as well as a postgraduate certificate in teaching English language to adults. He spent many years in practice as a litigation executive, dealing with cases up to and including the Court of Appeal in London (England v IBC Vehicles Ltd) and as a senior liability adjuster at Crawford and Company he dealt with insurance claims arising from many worldwide jurisdictions, with a particular focus on public and employers’ liability claims.

A former Dean of the Faculty of Law and lecturer in law at Cavendish University in Zambia, as well as a tutor in legal English at Swansea University, Jeff now provides training in insurance law, practice and language to prestigious insurance organisations and companies throughout the world. He maintains a close connection to the international legal profession, working as a consultant in insurance law to a niche firm based in Istanbul, Turkey and he provides plain language editing services to the UK insurance industry.

Rosie will talk about the Bank of England’s current view on the UK economy and the main factors influencing it over the coming 1-2 years.

Learning objectives:

After this session the delegates will have an understanding of the potential issues facing the UK economy.

Speaker: Rosie Smith, Bank of England

Rosie is the Bank’s Agent for the East Midlands. In that role, she and her Deputy, Pam Wright, help policymakers at the Bank understand the workings of the economy better by talking to the businesses, organisations and people who make up the economy of the East Midlands.

Another important part of her role is to communicate the Bank’s views on the economy to those businesses, organisations and people. Combining those things contributes to the Bank’s mission of promoting the good of the people of the UK by maintaining monetary and financial stability.

Rosie has worked for the Bank since 1986, half of that time in various roles in London and half as part of the Bank’s network of regional Agents. She lives in Leicestershire with her husband and two teenage sons.

This session is aimed at those who want to sense-check their knowledge and understanding of recent regulatory and legal changes. During the session, we will ask questions about recent regulatory changes, including:

1. The Insurance Distribution Direction (IDD)
2. General Data Protection Regulations (GDPR)
3. Senior Managers & Certification Regime (SMCR)
4. The Insurance Act 2015

You will be able to provide your answers using an interactive keypad voting system. We will also provide an overview and practical advice for each of the regulatory challenges, focusing particularly on any areas where knowledge gaps are identified from the interactive questions.

Learning Outcomes:

By the end of the session, delegates will have had a chance to identify any gaps in their knowledge on these key changes and to update their knowledge in those areas.

Speaker: Tim Johnson & Katie Kerry, Browne Jacobson

Tim is a partner specialising in regulatory and compliance issues for insurers and intermediaries. Tim also specialises in drafting policy wordings and advising on product promotion and distribution.

Katie is an associate specialising in defending professional liability claims for insurers and intermediaries. Katie is also the Young and Emerging Professionals Secretary for the Nottingham Insurance Institute.

Session Content:

Data breaches, health and safety investigations, employment disputes – it seems that hardly a day passes without there being some report in the press or social media of action being taken against a business for an alleged legal or regulatory breach. Find out why Management Liability insurance which provides financial protection against legal and regulatory risks should be viewed as a ‘must have’ policy and the developments taking place in this class of business.

Learning Objectives:

• Describe the ever increasing legal and regulatory framework faced by businesses
• Discuss developments of the insurance cover available under management liability policies
• Give examples of legal/regulatory claims and investigations being made against businesses
• Explain how digital technology is developing to manage, advise and deliver business solutions to reduce legal risk

Speaker: Alan Hornby, AXA Rradar

Alan is a Chartered Insurance Practitioner working for the law firm, Rradar Ltd as their Insurance Training Manager and has over 35 years’ experience working within the insurance profession.
During his career, Alan has been an Account Handler, Insurance Manager, Group Compliance Manager and Training & Development Manager for brokers based throughout the UK.
He regularly delivers training sessions on technical insurance subjects, covering both commercial and personal lines business, as well as legal and regulatory updates.

This session will cover:

• Initial steps in the event of an incident.
• Advice to the policyholder
• Dealing with insurers and loss adjusters
• Loss mitigation
• Communication
• Looking at case studies

Learning Objectives:

• Understanding what to do in the initial period after a loss
• The roles of the various parties
• Mitigating the loss
• Improving communication skills

Speaker - Martin Almond, LOREGA

Martin Almond is the Operations Director of Lorega Solutions. He is based at the Lorega head office, and covers all southern England for major losses.

His experience, gained over many years, covers a wide range of commercial claims, including property and business interruption losses. He has gained a reputation for both his technical expertise and also his pragmatism in resolving contentious claims.

Not all protection applications are simple, especially for clients with more complicated medical and financial backgrounds. Our Chief Underwriter will bring to life the underwriting services designed to help you and your clients get the cover they want and on risk as swiftly as possible.

Learning outcomes:

• Understanding of the processes and need for medical and financial underwriting requirements
• Understand why working with your client to get the right disclosure information is important for your clients outcome
• Be aware of the most common medical disclosures and what you need to know about them for underwriting purposes

Speaker: Bernadette Collins & George Barclay, Old Mutual Wealth

Bernadette started her career in financial services over 34 years ago. During this time she has held positions ranging from managing admin teams to supporting advisers within her role as Business Development Manager. It was during this time that she found her real passion for protection often hearing stories from advisers about the huge difference that protection made to both them and their clients when it’s needed.

Bernadette has now been with Old Mutual Wealth for 5 years spending her time working with advisers supporting them through generic learning.

Sadly, last year, Bernie lost her niece to cancer at the age of 39. This really brought home to her personally the devastating effect that this can have on a family both emotionally and financially further cementing her belief that protection is crucial for so many reasons and early planning is so important.

George started his career in Underwriting in 1987 at Abbey Life. He moved to Old Mutual Wealth (formerly Skandia) in 1995. George’s people skills, dedication and passion for good customer outcomes led to his promotion to Underwriting Manager in 1997 and then to Chief Underwriter in 2005.

George is a member of ABI Critical Illness Working Party and he is passionate about delivering high standards of customer service, which is also evident within his team. This desire to provide first class service and to ensure the best possible customer outcomes lead the Old Mutual Wealth Underwriting team to win “Best Underwriting Team of the Year 2019” (COVER Customer Care Awards).

The emphasis of this session is to enable you to truly understand the importance of communication what it means to really listen. We can often underestimate the power of language and listening to understand. Asking the ‘right’ questions, to attain the best quality responses. Making the Client journey a great experience whilst helping them find the best product solutions.

Learning outcomes:

This module enables us to examine the true impact of communication, whether face to face or via the telephone; The power of the questions we ask - featuring TED questions (an acronym not related to the TED talks) and the structuring of any communication with our Clients, enabling the best results.

Speaker: Karen Gregory-Reader, Close Brothers

An experienced Training and Facilitation professional, with 19 years Insurance and Consumer Relations background, in the Sales. Karen has worked for Close Brothers Premium Finance for 4 and a half years.
Passionate about all things Training and Development with a strong belief in people and their ability to be the best they can be. Karen motivates, encourages and enables people to deliver on their objectives and goals.

"Hacksagon!" was created by Chubb to help brokers and customers improve their understanding of cyber risk through a range of different scenarios and open the dialogue on cyber risk in a simple way.

Working as a team and using role-play to replicate key functions of a business, players must defend a fictional company from a variety of simulated cyber attacks. The threat nature of each incident evolves during game play depending on business type and also how players decide to tackle the breaches. Teams are rewarded – or penalised – depending on the effectiveness of their strategy.

Learning Outcomes:

• Cyber Threats by Industry Type
• How a Cyber Incident may impact upon a company
• Importance of effective Risk Management of Cyber exposures

Speaker - Daryl Bridgeman, Chubb

Daryl Bridgeman is a Senior Underwriter, Cyber UK&I with Chubb, the world’s largest publicly traded property and casualty insurer with offices in 54 countries. Daryl joined Chubb in 2011 as part of the Financial Lines team based in Dublin underwriting multiple products within the Financial Lines portfolio. He has been underwriting Cyber Liability Insurance for Chubb since 2015 and in November 2018 moved exclusively to underwriting Cyber within the UK&I regions. Throughout this time, he has worked with a wide array of companies to agree Cyber Liability Insurance solutions appropriate to their business. Daryl holds a Bachelor of Business Studies (BBS) from University of Limerick and a Postgraduate Certificate in International Banking and Finance from Dublin Business School.

A talk on the evolution of fraud from crash-for-cash to its present place in the liability space. The types of fraud one sees in the casualty arena and how the evidential picture has changed from that previously seen in motor.

We will look at defensibility and solutions to how we can overcome the new tactics deployed by fraudsters, at both a claims and industry level. Consideration will also be given to how the legal landscape is constantly changing”.

Learning Outcomes:

• An awareness of the current fraud landscape and how this has evolved
• Gain an understanding of different fraud types
• Changing legal landscape from a fraud perspective
• Claims defensibility in fraud

In terms of its relevance I believe everyone should have some awareness of these issues.

Speaker: Michael Richards, Zurich

Mike is the Casualty Fraud Investigation Manager for Zurich Insurance. He manages a team of Casualty Fraud Investigators across the UK, and has worked in counter fraud for over six years. He won Insurance POST’s Young Investigator of the Year in 2017 and is passionate about a career in counter fraud.

Talking through case studies demonstrating the options available under the new Pension rules on Death. Significant changes have been made to pension death benefits in recent years.

Pensions are now central to intergenerational financial planning. Ensure you have the foresight to put the right plans in place for your clients.

Learning outcomes:

The importance of nominations and why nominee drawdown could be the default position. The tax-efficiency of the family cascade. The risks that an adviser faces and the opportunities that exist.

Speaker: John CorbynFPFS , Old Mutual Wealth

Pension Specialist –Old Mutual, Former Head of Specialist Products for Axa Wealth and prior to this Account Manager Winterthur.

The insurance and financial services sectors have never been so competitive. Poor communication skills make things even more difficult than they need to be.

This session will look at 5 communication habits that make insurance and financial services professionals highly effective in their day-to-day work with the result that they retain business and win new business.

Learning objectives:

By the end of the session, participants will be able to:

• identify how communication contributes to being a highly effective insurance or financial services professional.
• recognise the 5 main habits insurance and financial services professionals have for communicating effectively.
• implement a strategy to communicate more effectively.

Speaker: Jeff Heasman

Jeff is a professional trainer who holds a Bachelors degree in law from the University of Glamorgan and a master of laws degree from Swansea University, as well as a postgraduate certificate in teaching English language to adults.

He spent many years in practice as a litigation executive, dealing with cases up to and including the Court of Appeal in London (England v IBC Vehicles Ltd) and as a senior liability adjuster at Crawford and Company he dealt with insurance claims arising from many worldwide jurisdictions, with a particular focus on public and employers’ liability claims.
A former Dean of the Faculty of Law and lecturer in law at Cavendish University in Zambia, as well as a tutor in legal English at Swansea University, Jeff now provides training in insurance law, practice and language to prestigious insurance organisations and companies throughout the world.

He maintains a close connection to the international legal profession, working as a consultant in insurance law to a niche firm based in Istanbul, Turkey and he provides plain language editing services to the UK insurance industry.