Previous events
All previous events
PERSONAL INJURY CLAIMS – WHERE NEXT? Rescheduled from March
Over the last 25 years, few areas of the insurance market have seen such frequent and significant changes than that of personal injury claims. The Civil Liability Act, now scheduled to take effect in April 2021, will introduce what are likely to be the most sweeping changes yet.
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Supreme Court on Vicarious Liability. Have we reached the final decision? - Afternoon Session
On 1 April 2020, the Supreme Court handed down its judgments in two highly important cases for employers and the insurance industry: Various Claimants v Barclays Bank and Various Claimants v Morrisons. The Court of Appeal had held Barclays to be vicariously liable for the actions of an independent contractor and Morrisons liable for a major data breach committed by a rogue employee who was subsequently sentenced to prison. The Supreme Court has overturned both decisions.
View event detailsSupreme Court on Vicarious Liability. Have we reached the final decision? - Morning Session
On 1 April 2020, the Supreme Court handed down its judgments in two highly important cases for employers and the insurance industry: Various Claimants v Barclays Bank and Various Claimants v Morrisons. The Court of Appeal had held Barclays to be vicariously liable for the actions of an independent contractor and Morrisons liable for a major data breach committed by a rogue employee who was subsequently sentenced to prison. The Supreme Court has overturned both decisions.
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Critical Thinking and Decision-making skills
Critical thinking is an essential skill that helps us to avoid inference or assumption. Both are dangerous when advising clients or making decisions. It is essential that decisions are made, and advice is given, based on evidence, observation and logic. This session will show you how to develop your critical thinking skills with the result that you will be able to make better decisions and gain confidence in sticking by the decisions you have made.
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M85 Claims Practice - DipCII Learning Assistance - Advance Registration Required (2)
FULLY BOOKED M85 Claims Practice- DipCII Learning Assistance Programme - Advance Booking Necessary.
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Capacity for Loss
Capacity for loss remains one of the key areas where there is confusion and poor practice in the advice sector. In this session, Rory will cover what it is (and isn't) and correct some fundamental misunderstandings about how to address this topic.
View event detailsFrom criticism to collaboration : Communication strategies for resolving complaints - AFTERNOON
There is a big disparity between the levels of service most companies believe they deliver and their customers´ perceptions. The problem is that these days people don´t just complain through traditional channels such as at meetings, by email, telephone or letter. They now also complain via open digital channels like review sites and social media. A robust communication strategy in how to deal with such complaints is critical to reputation and business success.
View event detailsFrom criticism to collaboration : Communication strategies for resolving complaints - MORNING
There is a big disparity between the levels of service most companies believe they deliver and their customers´ perceptions. The problem is that these days people don´t just complain through traditional channels such as at meetings, by email, telephone or letter. They now also complain via open digital channels like review sites and social media. A robust communication strategy in how to deal with such complaints is critical to reputation and business success.
View event detailsM85 Claims Practice - DipCII Learning Assistance - Advance Registration Required (1)
FULLY BOOKED M85 Claims Practice- DipCII Learning Assistance Programme - Advance Booking Necessary.
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How to understand and explain insurance policies in 5 easy steps
The insurance market is increasingly competitive and the policies sold are increasingly complex. New business is won and existing business is retained when insurance professionals are able to properly understand the products being sold and explain key features in clear and transparent language.
View event detailsThe Insurance Charities Webinar
We'd like to invite you to a webinar we're hosting on Insurance Charities Awareness Day. The session will provide an introduction to the Charity, explain who we can help, and highlight the support we can offer during challenging times. You'll hear from a beneficiary and listen to some of our Trustees in the UK and Ireland speak about our work, including our partnerships with other charities. Attendees will also have the chance to ask questions to the panel at the end.
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Communicating with customers in difficult and uncertain times
The spread of COVID-19 has created difficult and uncertain times for customers and the insurance industry. Customer anxiety is heightened. The industry is under pressure. There are conflicting news stories about what insurance will or will not cover. Never has communication to customers been more important.
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Stockmarket Overview
Join this live webinar where Brewin Dolphin’s Guy Foster, Head of Research and Paul Danis, Head of Macro Strategy - for this intriguing overview of the markets since the beginning of the covid-19 crisis.
View event detailsDoes my BI policy cover Covid-19
The UK government said that by declaring Covid-19 a notifiable disease it would trigger Business Interruption policies so that they will cover any losses - we will explore whether this statement is correct.
View event detailsM93 Commercial Property & Business Interruption - DipCII Learning Assistance - Advance Registration Required (4)
FULLY BOOKED M93 Commercial Property & Business Interruption - DipCII Learning Assistance Programme - Advance Booking Necessary.
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