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WEBINAR: 5¾ Psychology Tips That Will Boost Your Powers of Persuasion
Everyone is prone to cognitive biases in their decision-making processes. In insurance and financial services, we must recognise these biases and ensure that we do not take advantage of any that may cause foreseeable harm. With this ethical and regulatory consideration in mind, this webinar will provide you with 5¾ tips that will help you boost your powers of persuasion, when positioning products or services with clients and so enhance your business success.
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Trust – building trustworthiness and trusted advisor status
In the insurance industry, in particular, we often focus on developing our technical skills, and our product and service knowledge in the belief that this alone will be all we need to win new clients, and then provide great service to existing clients. But of course if the prospect does not ‘trust’ us sufficiently we are unlikely to be appointed in the first place, and if our clients don’t trust us, it will be more difficult for us to bring value, and our position will be constantly under threat. This session focuses on the importance of Trust in prospect and client relationships, and how to build it.
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The Legal Principles of Insurance
The Legal Principles of Insurance This webinar will provide a plain English overview of the main legal principles of insurance, which are: 1. Insurable interest 2. Proximate cause 3. Indemnity 4. Subrogation 5. Contribution 6. The duty not to misrepresent/ Fair presentation of risk All staff working in the insurance industry should have a practical working knowledge of these principles and this one-hour webinar delivered by Alan Chandler, one of the most popular insurance presenters in the UK, will provide the practical knowledge of these very important pillars that underpin our industry. This one-hour webinar will be useful for all brokers, underwriters, and claims staff and as they form the main basis of the CII exams very useful for anyone studying subjects such as IF1 and MO5.
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Join Us for Business Success and Succession – Teams, Tech, and Transition!
We’re excited to invite you to our upcoming ‘Breakfast and Big Ideas’ event: Business Success and Succession – Teams, Tech, and Transition. If you’re ready to grow your business, harness the latest tech, and plan for the future, this is the place to be! Breakfast will be served – expect delicious breakfast rolls and refreshments to keep you fuelled for the day!
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Coaching Skills at Work
This session delivered by Jacqui Turner and Nick Thomas is relevant to everyone who deals with people in their everyday working lives. The session explains what coaching is and provides ‘must have’ tools and techniques to develop delegates coaching skills and achieve smarter outcomes. This session will also provide the latest research outlining the benefits of coaching in the workplace to all employee levels and organisations. We will share the many opportunities to coach formally and informally in the workplace as well as what it takes to be an effective coach and coachee. We will also share coaching tools and techniques that delegates can immediately put into practise. Finally, we will share important steps every company should take to develop a coaching culture across the whole organisation.
View event detailsFCA GI Consumer Duty and Multi-Occupancy - Branko
The session will provide an update on Consumer Duty, fair value assessments and the new rules on multi-occupancy buildings insurances. We will also cover the requirements imposed by the new Leasehold and Freehold Reform Act which will ban commission sharing.
View event detailsMental Health in the Workplace
The Edinburgh Insurance society of Edinburgh are delighted to welcome JoJo Fraser our next CPD event around Mental Health in the workplace to coincide with Mental Health Awareness Day Thursday 10th October is Mental Health awareness day, and to help promote and discuss all things around Mental Health in the workplace, we have decided to have JoJo Fraser to be our guest speaker. JoJo will discuss why we shouldn't be afraid discussing Mental Health in the workplace and squashing the stigma around this subject, whilst at the same time, putting a fun spin on it. Jojo Fraser is a motivational writer, speaker and presenter who helps people get their mojo back. She has been a mental health researcher for a decade and loves to put an entertaining spin on things, making topics around wellness, lifestyle and mental health current, accessible and relatable.
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Annual Dinner 2024
The Insurance Institute of Perth and Dundee are happy to announce the 2024 Dinner will be taking place on Friday 20th September at our new venue of Murrayshall Country Estate, Scone. The evening will commence at 6.45pm for 7.30pm.
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Charity Golf Day
The Insurance Institute of Perth and Dundee is holding a Charity Golf Event on 20th September in aid of Rachel House, part of the Children's Hospices Across Scotland Charity. This will take place in the morning at Murrayshall Country Estate and Golf Club, Scone.
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Live your Dream
Thoughts, both positive and negative, are so powerful that they affect both your performance on a moment to moment basis and your long-term health. In this session your trainer, Ollie, introduces you to some simple tools to align your thoughts, helping you to clarify and achieve your goals.
View event detailsEnabling Personal Success Workshop with Caroline Martin
Join us for the 'Enabling Personal Success' workshop, aimed at providing key personal development elements to set you up for success. The workshop is delivered by No. 1 Best Selling Co-Author of Determined to Rise and Leadership Coach & NLP Trainer at Enabling Wings, Caroline Martin. This session has been delivered several times for local institutes with fantastic feedback as below and the Aberdeen institute are delighted to be able to provide this at a subsidised cost to members. This session is suitable for all levels of development and suitable for both PFS and Insurance CII Members.
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Commercial Property Inflation and Setting Correct Sums Insured
How to set correct property, stock and contents sums insured in a high inflation world. It is estimated that at least 60% of policies have incorrect sums insured! This presentation looks at the major issue of under insurance in the UK property market and how to help your clients avoid the under-insurance trap. Under insurance has been made considerably worse now that we are seeing UK inflation go into double digits, and this is something all insurance staff need to be aware of. The presentation, delivered by Alan Chandler one of the UK's most popular insurance presenters, will look at what clients actually need to take into account when settling Buildings, Contents and Stock sums insured. Alan will explore why under insurance is so common, the effects of under insurance for the client, and why the current environment of high inflation, leading to significant under insurance, is an increasing cause of Professional Indemnity claims against brokers. Unfortunately, high inflation is likely to be with us through most of 2024 due to continuing challenging global events, and clients need to make sure they get their sums insured right because they will get checked by loss adjusters in the event of a claim. One of the problems is that the figures on the client’s balance sheet are not the same as those required for insurance purposes and Alan will point out the differences so that clients can be warned.
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Annual General Meeting 2024
We need you! To get down to our AGM... Your local institute council invites you to attend their 2024 Annual General Meeting in order to hear first-hand reports from council members on previous and future activities and vote on the appointment of new council members for the forthcoming year. If you feel you could make a positive contribution to your institute, it is an ideal first step to becoming involved. Book your place today.
View event detailsWEBINAR: Leading sales conversations – uncovering client needs
This insightful webinar looks at the key factors required to be effective and impactful in our conversations with both prospects and clients, how we can uncover their needs, whilst balancing this with building the case for action, and establishing ourselves as a solution provider. Finally, we examine the challenges of having these conversations in a virtual environment, and how we need to adapt to succeed.
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WEBINAR: The Five key Habits of a Trusted Advisor
Trust is at the centre of the client/advisor relationship in financial services. But how is trust built and maintained? What are the different levels of trust? What are the 5 key habits you need to practise to ensure someone views you as a trusted advisor? In this session, relying on parts of his doctoral research into the concept of trust in financial services, Jeff Heasman will explore the building blocks of trust in client/advisor relationships and explore 5 key areas that is important to focus on in our relationships to ensure that our clients see us not just as any other advisor but rather as a trusted advisor.
View event detailsWEBINAR: Behavioural Biases in the Insurance Customer Journey
This FCA stated in the Final Guidance to the new Consumer Duty that firms need to take account of how customers “transact in the real world”. Therefore, being able to identify and handle customer´s behavioural biases, as well as our own behavioural biases and biases embedded in product design and marketing, is key to avoiding potential customer harm. The FCA has also placed group think bias at the heart of their consultation on diversity and inclusion. But what is this and can it impact how financial advisers provide services to their clients? This 1 hour webinar will introduce you to the most common, though often difficult to spot, behavioural biases that can be encountered throughout the customer journey in insurance, from product design to claims settlement, as well as tips on how to handle them to avoid customer harm.
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WEBINAR: Behavioural Biases in the Customer Journey (Financial Advice)
This FCA stated in the Final Guidance to the new Consumer Duty that firms need to take account of how customers “transact in the real world”. Therefore, being able to identify and handle customer´s behavioural biases, as well as our own behavioural biases and biases embedded in product design and marketing, is key to avoiding potential customer harm. The FCA has also placed group think bias at the heart of their consultation on diversity and inclusion. But what is this and can it impact how financial advisers provide services to their clients? This 1 hour webinar will introduce you to the most common, though often difficult to spot, behavioural biases that can be encountered throughout the customer journey from product design to advice, as well as tips on how to handle them to avoid customer harm.
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I've All Risks; I'm Covered for Everything! (Virtual CPD Event)
The identification of the cause of loss or damage is an essential aspect of claim investigation. Establishing the proximate cause is not always straightforward. Our workshop will help clarify and explain the principle of proximate cause.
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Broker trading skills in a hard market
This second in our hard market webinar series builds on the learnings of session one but also stands alone in its own right. Informed by the experience of working in multiple hard markets over many decades of experience, allied to an up to the minute appreciation of insurance market developments, this session provides proven broker strategies [in working with both clients and the market] to optimise hard market outcomes. This session will include: • Overview challenges to brokers and clients in a hard market • Understanding the client position • Controlling client dialogue and expectations • Maximising available spend • Demonstrating innovation • Differentiating the risk • Engaging and managing the market • Managing broker time • How to exploit new business opportunities
View event detailsWEBINAR: The Sales Mindset - How Anyone Can Succeed in Sales
This session challenges the negative myths that surround sales and that limit individual and organisational sales performance. We focus particularly on the myth of the ‘natural salesperson,’ revealing the real skills required to be successful, how you may already possess many of the skills you need, and how the rest can be developed through purposeful practice. We look at why people develop limiting beliefs around sales and explore how to overcome them. The empowering session draws on developing research from neuroscience and psychology.
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