Getting Your Act Together

About The Seminar

The Insurance Act 2015 is arguably the most important piece of legislation to impact on the industry in over a century. There has been much said about the technical aspects of the new law but little training, if any, has been devoted towards the soft skills that insurance professionals will need to improve in order to comply with its key provisions.

The new transparency requirements under section 17 mean that plain language is more important than ever and the duty to carry out further enquiries under section 3 means that questioning and information gathering techniques have never been so important. This session focuses on these key skills.

This session begins by providing an introduction to the duties set out under sections 3 and 17 in particular. There is then a focus on the key skills that insurance professionals will need in order to ensure they stay on the right side of the new law.

This is a fun and interactive seminar that includes role play and enables participants to practise their drafting skills.

Learning Outcomes

By the end of the seminar, participants will be able to:

• understand the key duties placed on insurance professionals under sections 3 and 17 of the Insurance Act 2015.

• apply the principles of plain language drafting to ensure that any policy terms will meet the transparency requirements under section 17 of the Insurance Act 2015.

• use effective questioning techniques to carry out any further enquiries that may be necessary to comply with the duties under section 3 of the Insurance Act 2015.

The Trainer

Jeff Heasman is a qualified English language trainer and is educated to masters level in insurance law.

He has many years of experience working in the legal and insurance industries. He is a former senior

liability adjuster with Crawford and Company and former litigation executive, having dealt with the

case of England v IBC Vehicles Limited up to the Court of Appeal in London.

Jeff has taught the language of law and insurance, as well as insurance law, to many of the world's

leading insurance companies and brokers and has been Dean of the Faculty of Law and a lecturer in

the law of torts at Cavendish University in Zambia. Jeff is recognised a leading trainer in insurance law and practice with a specific interest in soft skills and language.