Household/Motor Claims Handling

This presentational workshop is suitable for those already working within a claims environment who wish to increase their technical knowledge of handling household and private motor insurance claims.
This workshop will supplement the real-life experience of handling claims day-to-day.

HOUSEHOLD

• Describe how more complex types of household insurance claims are handled

• Outline common types of construction and explain some of the key issues these present when handling claims

• Explain the options open to an insurer under the contract when settling claims

• Describe common areas of confusion and or dispute, including appropriate means of resolving them

• Outline how personal liability claims are handled

• Identify fraud indicators and the process of investigation into potentially fraudulent claims

MOTOR

• Reinforcing the basics of motor claims handling.

• Becoming familiar with the status that insurers may adopt in the event of policy coverage issues

• To learn the fundamentals of third party claims handling, both property and injury

• To update knowledge on recent developments concerning third party injury claims

HOUSEHOLD

• Managing customer expectations

• Claims, including storm, theft, subsidence, flood, underground services, burst pipes, impact and alternative accommodation

• Buildings claims, including construction

• Claims settlement options, including replacement goods and the impact of underinsurance

• Claims negotiations

• Complaints procedures

• Utmost good faith including the impact of the Consumer Insurance (Disclosure and Representation) Act

• Fraudulent/exaggerated claims

• Declining claims

• Personal/occupiers/property owners liability claims

MOTOR

• What happens when policy coverage is at issue?

• Contractual Insurer, RTA Insurer. Article 75

• Key elements of establishing liability in the event of RTAs

• Common heads of claim

• Key recent developments concerning areas such as whiplash, Ogden etc.