The Practicalities of Trust – Improving the Ethical Side of your Decision Making

We are all good people, but when it comes to ethics and ‘doing the right thing’, do we always make good decisions? What does ‘a good decision’ look like from an ethical perspective, and how do we translate that into the everyday world of insurance?

I’ll be exploring the ethical side of decision making, using typical insurance activities as a backdrop, and looking at practical steps we can all take to be that bit better at it next time round. And as we all work in teams and firms, I’ll go on to look at the role that ethics plays in leadership and at how to lift the ethical performance of the people we lead.

Learning Objectives

1. explain why insurance professionals need to do more than just comply with laws and regulations;

2. recall practical skills that can be used to enhance the ethics of the decisions we take;

3. identify occasions when a colleague is in danger of making an unethical decision;

4. describe five components of leadership on ethics.

Short Bio

Duncan Minty is an independent ethics consultant, specialising in the insurance sector. Over the past 16 years, he’s worked with a wide variety of insurance organisations, helping them achieve greater certainty on ethical issues. He is the author of numerous guides, courses and assessments, including the online ethics courses used by the CII and PFS.

His blog at www.ethicsandinsurance.info is a leading source of insight into ethical issues and trends influencing the insurance sector. He is a Chartered Insurance Practitioner and prior to working in ethics, he was Head of Insurance at Motability Operations, Europe’s largest motor fleet, leased to people with disabilities.