Adapting Communication for a Virtual World
PLEASE NOTE, PLYMOUTH & CORNWALL INSURANCE INSTITUTE & PFS MEMBERS HAVE PRIORITY IN RESPECT OF BOOKINGS.
Overview
Human beings evolved to communicate and interpret communication in a face-to-face environment. Away from in person interactions we lose the ability to fully interpret the communication of others. The current virtual environment of remote working and trading has only accentuated the need to develop impactful and tailored skills across different communication media if we want to succeed in the business world.
• Mehrabian’s Law – 3 elements to interpreting communication from others.
• What do we lose when we are no longer F2F?
• Email – research on reasons for miscommunication and conflict. How to adjust to mitigate against this.
• Impactful and clear writing skills
• Adapting verbal (telephone) communication
o The 3 Vs
o Speech techniques to improve how we sound and build the Visual aspect.
o Virtual questioning techniques
• Adapting communication in virtual meeting platforms
Learning Objectives
• Understand how we communicate and how we interpret communication from others.
• Understand the depth of communication across different media.
• How we can adapt to avoid miscommunication and conflict, and deepen communication across different media in our remote working environment
This soft skills CPD presentation is relevant to all CII and PFS members and is particularly relevant for anyone client or market facing or working with other external stakeholders
Speaker Biography
Diane Jenkins BA (Hons), ACII, Chartered Insurance Broker of Nick Thomas & Associates has huge experience working with major Brokers across a range of roles and disciplines, to include: • Placement • Programme design • Training • New business • Client Servicing • Mergers and Acquisitions (M&A) due diligence
Diane is now a highly respected trainer to the insurance market. Diane’s strength is in practical application of knowledge with specific specialisms including Business Interruption, Cyber and Property Owners. She is the Education Secretary and former chairperson of the London Business Interruption Association. She was part of the IIL Advance Study Group - Business Interruption Policy Wordings and has collaborated with the authors of several Business Interruption textbooks. She is a member of the Cyber Insurance Association, and she carries out the insurance cyber policy reviews for Cyber|Decider (https://www.cyberdecider.com/) Diane’s work includes delivery as an Associate for Nick Thomas & Associate.
In recent months, Nick Thomas & Associates have delivered highly acclaimed training and webinar series providing up to the moment solutions to the challenges of the developing ‘new normal’.
Recording available on demand here:
Slides here:
CII Accredited
This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.
1 hour's CPD can be claimed for this event if relevant to your learning and development needs.
It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.