The rise of Errors & Omissions claims against brokers and how these can be mitigated

Overview
This presentation will explore why the amount of errors and omission claims against brokers are on the increase. Various new pieces of legislation including the broker's duty under the Insurance Act 2015, GDPR and the Insurance Distribution Directive are making brokers more vulnerable which, coupled with increased litigation in society, increased client expectations and ever-higher regulatory demands mean that brokers cannot continue to do what they have always done. Far more proactivity is required.

Alan Chandler, widely regarded as one of the leading trainers and presenters within the UK, will provide a number of examples of how the tide of litigation is turning against insurance brokers and what they need to do to mitigate their E&O risks.

Learning Objectives
• Understand why broker error and omission claims are increasing
• Understand how recent statutes are increasing the E&O risk
• Take positive action to mitigate these E&O risks

Speaker Biography
Alan Chandler has undertaken operational management roles in three major global companies: NatWest Insurance Services, RBS Insurance Group and Allianz Insurance. He has run underwriting, broking and claims functions. Eleven years ago he set up his own training company, something that he had always longed to do as he is passionate about training. Since then he has trained well over a thousand people to become ACII qualified including six individuals who have achieved the best ACII completion in the whole of the United Kingdom. He has also trained many national prize winners. Alan has delivered training for almost all the local insurance institutes in the UK over the past few years, with his enthusiastic presenting style proving very popular. He is one of the few individuals who can teach at all levels of the CII examinations, and teaches almost all certificate, diploma and advanced diploma subjects. He is also one of the few people who can take someone from Certificate all the way through to fully qualified ACII and his pass rates exceed 96%. Alan has presented across Europe on many technical subjects to companies including Allianz, Zurich, Aon, Marsh and Willis. He has been involved in the setting up of many diploma and advanced diploma programmes in both the UK and Ireland and is driven by a passion to see increased professionalism within the insurance industry.

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