WEBINAR: Restoring Trust in Insurance by Improving Customer Service
PLEASE NOTE, PLYMOUTH & CORNWALL AND EXETER INSURANCE INSTITUTES & PFS MEMBERS HAVE PRIORITY IN RESPECT OF BOOKINGS.
Overview of presentation
At a time when the public image of insurance has never been in a more intensive spotlight, this webinar looks at the importance of customer service, both within the profession and to the outside world.
Poor service is guaranteed to alienate customers at the best of times and recent events in the insurance world have served only to magnify problems in the eyes of many customers.
With almost 50 years of insurance experience to draw on, Bernard Thornton looks at how businesses and individuals can distinguish themselves from the standard perceptions, using time-honoured principles of customer service and applying them to the modern-day technical world of insurance.
Case studies and examples are included to bring the principles to life.
Learning Objectives
At the end of this presentation, the delegate will:
- Have a better understanding of the principles of customer service
- Be able to transfer these principles into real life events
- Understand better the mindset of customers and what really matters to them
- Take away specific action points for use in the working environment
CII Accredited
This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.
1 hour's CPD can be claimed for this event if relevant to your learning and development needs.
It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.