Webinar: The New Consumer Duty: are you ready for a “paradigm shift”?
PLEASE NOTE, PLYMOUTH & CORNWALL INSURANCE INSTITUTE & PFS MEMBERS HAVE PRIORITY IN RESPECT OF BOOKINGS.
The FCA has referred to the new consumer duty as a paradigm shift in their expectations. As we
move ever closer to outcomes-based regulation, the FCA is increasingly focusing on the need for
firms to embed conduct and cultural changes throughout the customer journey. This session will
help you to understand the FCA´s expectations and the practical steps you can take now to ensure
that you and your firm are prepared for this paradigm shift in the way we work.
By the end of the session, participants will be able to:
➢ understand the main principles of the new consumer duty.
➢ recognise the implications that the duty will have in terms of fair value, conduct and culture within your firm.
➢ implement a strategy to ensure you meet the FCA´s expectations
CII Accredited
This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.
1 hour's CPD can be claimed for this event if relevant to your learning and development needs.
It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.