Previous events
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Cert CII Fast Track Remote Learning Programme
The Insurance Institutes of the South West, in partnership with the Worshipful Company of Insurers, is delighted to offer a fast track initiative to help members gain their Certificate in Insurance. This programme offers members the opportunity to benefit from a FREE study course specifically designed to help students attain their Cert CII in 14 weeks through structured learning. If you would like to advance your CII qualifications, now is the time to do so.
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Emotional Intelligence
Emotional intelligence is the ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges and defuse conflict. This is an introduction to emotional intelligence- the key to building great relationships
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Webinar on How to correctly advise your clients on setting correct indemnity periods under Business Interruption insurance policies.
Brokers increasingly face PI claims for failing to advise clients correctly on setting appropriate Business Interruption indemnity periods. Recently a broker was successfully sued for failing to give any guidance around indemnity periods to a manufacturer who had a twelve-month indemnity period. Nothing was ever recorded by the broker about the fact that twelve months was almost certainly inadequate, in fact it was the Loss adjuster after the fire took place that educated the client on setting correct indemnity periods, unfortunately too late for all concerned. This webinar looks to make sure this does not happen to you or your staff. This one-hour webinar provided by Alan Chandler, one of the most popular presenters in the UK, will examine all the different factors a client needs to take into account when setting an indemnity period. The presentation will include guiding clients who are on a Gross Profit Bi basis, a Gross Revenue or Fees basis and will also include how an Increased Cost of working only policy should deal with prospective losses over 12 months.
View event detailsDiploma in Insurance Online Training Programme
The Insurance Institutes of the South West, in partnership with the Worshipful Company of Insurers, is delighted to offer a fast track initiative to help members gain their Diploma in Insurance. This programme offers members the opportunity to benefit from a FREE study course specifically designed to help students attain their Dip CII in 15 months through structured learning. If you would like to advance your CII qualifications, now is the time to do so.
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Webinar - LV Moments of Truth
Run through some scenarios of where personal protection can play a part in life events, looking at budget and skiing downhill.
View event detailsDirectors' and Officers Liability in a hard market - making the case for clients
D&O can be a difficult class of business for clients to understand and insurers/brokers to sell (especially in the current hard market). This session looks at these issues and suggests some practical solutions. The session includes: - Brief overview of cover and benefits for clients. The cyber risk – impact of cyber incidents on D&O exposures and claims. - Impact of hard market – rate increases, reductions in cover, sub-limits, insurers exiting the market, importance of risk presentation to insurers. - Tips on overcoming client objections to purchasing cover.
View event detailsPOSTPONED - Through the Grapevine - What wine can teach us about being a better communicator
The characteristics of a good wine can teach us a lot about the characteristics of a good communicator. Each wine is unique in its character and so too is each person. However, there are common ingredients and methods that go in to producing the finished article, whether it be a good wine or a good communicator. Through tasting five different Spanish and Portuguese wines, each with a unique character, this session will relate these characteristics to the five essential characteristics of a good communicator, from preparation through to the execution of a message.
View event detailsNew CPD Webinar - The Highway Code Changes and their Implications for Insurance
On 29 January 2022 some significant alterations were made to the Highway Code, known and trusted for many decades as the ‘Road Users’ Bible’. This new edition changes many common perceptions as to the rules and etiquette of the road, for instance, priorities at junctions, awareness, spacing and the creation of a ‘hierarchy’ of road users. Not only are these amendments of fundamental importance to any road user, they will undoubtedly have a bearing on many RTA liability decisions affecting everyone from pedestrians to HGV drivers. One aspect of concern over the new rules is a perceived lack of publicity and hence a possible knowledge gap on the part of road users. This webinar goes into detail on the provisions of the new Code and how they can be communicated to clients. It also looks at how they are likely to affect different classes of Motor insurance. The webinar will be of value to everyone using a public road. Specifically it will be of value to insurance personnel dealing with Motor underwriting, claims or client facing in any way.
View event detailsWEBINAR: FCA Consumer Duty – what’s that all about?
The FCA want to see a higher level of consumer protection in retail financial markets, where firms compete vigorously in the interests of consumers and they wish to drive a healthy and successful financial services system in which firms can thrive and consumers can make informed choices about financial products and services. They consider that firms are not consistently and sufficiently prioritising good consumer outcomes and this causes consumer harm and erodes consumer trust. They set out high-level proposals in their first consultation and have now revised those in light of feedback and are setting out their proposals in more detail with final rules due to be published by 31 July 2022. The new Consumer Duty aims to bring about a fairer, more consumer-focused and level playing field in which:- • firms are consistently placing consumers’ interests at the centre of their businesses and extending their focus beyond ensuring narrow compliance with specific rules, to focus on delivering good outcomes for consumers • competition is effective in driving market-wide benefits, with firms competing to attract and retain customers based on high standards and innovate in pursuit of good consumer outcomes, and • consumers get products and services which are fit for purpose, provide fair value, that they understand how to use and are supported in doing so
View event detailsAn Introduction to Cyber Insurance
Cyber risk is a growing issue for all businesses, so brokers and insurers need to understand the risks and insurance cover available. No two cyber policies are the same so this can be a complex area for insurers, brokers, and their clients to understand the cover offered. This session reviews the cyber risk insurance solutions available in this rapidly changing class. It includes: Coverage found in a typical cyber policy – data breach, BI, cyber liability, cyber-crime, issues of retro dates, social engineering limitations, industrial control systems, definition of BI indemnity periods and limit calculation. Market developments - hardening of rates, additional security and protection requirement, ransom payment issues., concern about group actions, implications of Lloyd v Google Supreme Court action. Market innovation - parametric, stand-alone breach support, wrap policies, industry specific policies.
View event detailsWebinar: Property insurance. understanding why there will be 15% + rate increases in 2022
A combination of higher materials and labour costs will mean insurers are likely to need 9.6% increases just to cover rebuild cost inflation in the UK. However, given most need additional rate strength of around 6% to balance their loss-making property books, this will mean policyholders looking at rate increases of around 15% in 2022 on top of the 2021 increases! Imports of sawn wood increased by 73% during 2021, steel sections by 60%, the current inflation rate for rebuilding materials is 20.3% which is a record 40 year high. Policyholders MUST understand why this is happening and whether it will continue. This presentation will provide the answers. Given the rebuild cost inflation is so high, the already significant worry of property under insurance in the UK is going to get worse. It is estimated that over 80% of policies have incorrect property sums insured and that is before the 2022 rebuild cost increases. This webinar looks at the major issue of under insurance in the UK property insurance market, why it is getting worse and how to help your clients avoid the under-insurance trap. The presentation, delivered by Alan Chandler one of the UK's most popular insurance presenters, is a must for brokers, underwriters and claims staff alike.
View event detailsWebinar PFS CPD Event - Understanding Business Relief (BR), VCT's, Protection and Inheritance Tax Solutions
Planned Learning Objectives Understand Business Relief (BR), Protection and Inheritance Tax Solutions Consider the application of BR in tax planning for clients Considering the FCA guidance for selecting providers Ways to identify BR opportunities within your client bank Why Foresight
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Health and Wellbeing in the Remote and Hybrid Environment
In March 2020 organisations and their employees had to shift rapidly and unexpectedly from primarily office-based working, to working remotely from home. Whilst many have enjoyed avoiding tortuous commutes and have found extra time for personal and work pursuits, these changes have also led to concerns about employee health and wellbeing, and organisations’ ability to monitor these areas in a remote context.
View event detailsAn Introduction to Cyber Insurance
Cyber risk is a growing issue for all businesses, so brokers and insurers need to understand the risks and insurance cover available. No two cyber policies are the same so this can be a complex area for insurers, brokers, and their clients to understand the cover offered. This session reviews the cyber risk insurance solutions available in this rapidly changing class. It includes: Coverage found in a typical cyber policy – data breach, BI, cyber liability, cyber-crime, issues of retro dates, social engineering limitations, industrial control systems, definition of BI indemnity periods and limit calculation. Market developments - hardening of rates, additional security and protection requirement, ransom payment issues., concern about group actions, implications of Lloyd v Google Supreme Court action. Market innovation - parametric, stand-alone breach support, wrap policies, industry specific policies.
View event detailsHard Talk: how to communicate with customers about price rises and other impacts of a hard market
As we enter a hard market, so our conversations with clients become harder. Trying to communicate price rises and potentially narrower cover creates significant challenges, and if not handled well, can significantly impact the relationship with customers not only now but in the future. This webinar will provide you with communication strategies that will enable you to communicate with clients in a way that keeps them onboard now and for the future.
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Christmas Quiz and Cocktails 2021
Tis the season to be jolly! Join us for a virtual Christmas Quiz and Cocktails! 20 December 2021 at 5pm For cocktails, = required £2 donation for our chosen Homeless Charities - St Petrocs and Shekinah, and then we will send out some cocktails to you! To make the donation, please visit https://www.justgiving.com/crowdfunding/insuranceinstitute RSVP by 6th December theinsuranceinstituteofplymouthandcornwall@outlook.com
View event detailsFCA’s new supervision strategy for GI brokers
In the FCA’s Dear CEO letter of 4 September 2020 they set out a new supervision strategy for GI brokers as they believe customers are buying unsuitable or poor value products and that insufficient or unclear information is being provided at point of sale and inappropriate sales tactics are the biggest contributors of customer harm. Whilst the letter covers everything below the one hour event will focus on the following:- 1. Firms’ response to covid; 2. Governance and oversight; 3. Bedding in of SMCR to incl Conduct Rules for all staff; 4. Incentive arrangements incl remuneration for firm and staff; 5. Business models incl distribution chains, product oversight and design, sales and renewals, conflicts of interest and ARs; 6. Uncertainty brought about by the BI court case and handling of claims, complaints and ongoing communications; With new requirements around vulnerable customers, pricing and consumer duty it is clear that a lot more work is to come for brokers and insurers alike.
View event detailsThe Court of Cards: the Supreme Court, Casinos & Insurance Fraud
It feels like the law relating to insurance fraud is in constant motion. The courts have been grappling with tests such as “fundamental dishonesty”. But could it be that a case involving alleged cheating in a game of baccarat in a casino in London has brought some clarity to how the courts will deal with the test of fundamental dishonesty in insurance claims?
View event detailsCii Examination techniques
Overview This three hour workshop (which will include a break) will aid all those who are taking CII or PFS examinations. It is a generic overview delivered by Alan Chandler, who is one of the most popular insurance presenters in the UK, and who has been both tutor and examiner for many different CII subjects. This interactive course will deal with how to impress the examiner, looking at the different examination terminology and what the examiner expects when they use key phrases. The workshop will explore a range of study techniques to see which ones are most appropriate for you, as well as looking at how to time manage both in respect of revision and the actual exam.
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