Previous events
All previous events
Communicating with Customers in Difficult and Uncertain Times
The spread of COVID-19 has created difficult and uncertain times for customers and the insurance industry. Customer anxiety is heightened. The industry is under pressure. There are conflicting news stories about what insurance will or will not cover. Never has communication to customers been more important. Communicating in such difficult and uncertain times requires skill in what to say but also what not to say. Skill in how to deliver the message or how not to deliver the message. This webinar will provide a strategy on how to communicate with customers in the current climate in a way that will reduce anxiety, provide clarity and keep the customer on-board. Learning Objectives By the end of the session, participants will be able to: • identify how to communicate with customers at times of difficulty and uncertainty. • describe the language and communication methods most suitable for your customers. • implement a strategy to communicate in a way that provides clarity and reassurance to customers in a way that keeps them on-board.
View event detailsWebinar presentation on a plain English explanation of how to answer the most common question of the moment: 'does my Bi policy cover Covid-19?'
The UK government said that by declaring Covid-19 a notifiable disease it would trigger Business interruption policies so that they will cover any losses - we will explore whether this statement is correct. It is essential that brokers, underwriters and claims staff alike have a full understanding of what the correct commercial insurance position is on the virus that is disrupting all our lives. It is not just policyholders who are asking this question, we all know friends and family who run small businesses and they will be asking anyone who works in insurance what the position is and why. This presentation will give you the answers. Alan will explore briefly the background of Business interruption cover in the UK and focus specifically on the Bi extensions that may or may not cover Covid-19. It will be done in Alan's plain English style so that you can go away and feel confident in talking about how Bi cover responds to the biggest issue of the day.
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Time Management - Thursday 12th March
This course is for anyone that needs to increase their personal effectiveness through time management. In the stresses of the modern world it is easy for us to operate on automatic pilot. By doing this we often fail to make the best use of our time. It sometimes helps to stop and take stock of the situation and think about how we are working. This time management training course will encourage you to stop and think about how you operate and will help anybody who is not making the best use of their time. By the end of the training course participants will be able to: • Recognise what prevents them from making the best use of their time. • Make necessary long, medium and short term plans to help schedule and organise activities. • Manage their 'To Do List' effectively. • Control interruptions so they have limited impact • Recognise and manage common time wasters. • Identify why they procrastinate & how to manage it.
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Beach Clean - Perranporth Beach - Saturday 15th February 2020
Perranporth Marine Conservation Trust have organised a beach clean for Saturday 15th February at 3pm. All welcome.
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Joint Professions' Networking Group
Economic Development in the UK Economy from the Bank of England Tuesday 11th February 2020 6pm to 8pm Drakes Bar
View event detailsTime Management - Thursday 16th December
This course is for anyone that needs to increase their personal effectiveness through time management. In the stresses of the modern world it is easy for us to operate on automatic pilot. By doing this we often fail to make the best use of our time. It sometimes helps to stop and take stock of the situation and think about how we are working. This time management training course will encourage you to stop and think about how you operate and will help anybody who is not making the best use of their time. By the end of the training course participants will be able to: • Recognise what prevents them from making the best use of their time. • Make necessary long, medium and short term plans to help schedule and organise activities. • Manage their 'To Do List' effectively. • Control interruptions so they have limited impact • Recognise and manage common time wasters. • Identify why they procrastinate & how to manage it.
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RO2 Revision Day
Giles Hewitt is a highly experienced F.S professional who combined his knowledge gained in previous careers as both a Banker and then Financial Adviser and coupled this with a professional teaching qualification to establish my own highly successful training company for the last 15 years. As the course is in just 1 day, you will understand we cannot cover all the RO2 syllabus and as such we will focus on the key areas where the most marks are coming from.
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Insuring Women's Futures
Being held at: Odeon BFI IMAX 1 Charlie Chaplin Walk London SE1 8XR Timings: 09.00 - 09.30 - Registration and Refreshment 09.30 - 10.30 - Official Launch 10.30 - 11.00 - Networking
View event detailsRO1 Revision Day - 5th November 2019
Giles Hewitt is a highly experienced F.S professional who combined his knowledge gained in previous careers as both a Banker and then Financial Adviser and coupled this with a professional teaching qualification to establish my own highly successful training company for the last 15 years. As the course is in just 1 day, you will understand we cannot cover all the RO1 syllabus and as such we will focus on the key areas where the most marks are coming from - and that is chapters 4-8 which centres on the topic Regulation.
View event detailsAnnual Black Tie Dinner
As ever, your support for this highly popular event is greatly appreciated.
View event detailsHousehold/Motor Claims Handling
Household and Private Motor Insurance Claims This presentational workshop is suitable for those already working within a claims environment who wish to increase their technical knowledge of handling household and private motor insurance claims. This workshop will supplement the real-life experience of handling claims day-to-day.
View event detailsCommercial Claims Handling
This half day interactive workshop for those who already have some experience in Commercial insurance claims and will include opportunities for discussion and application of knowledge using case studies. In addition to the main topics, the workshop will review the fundamental aspects of Commercial Claims handling.
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