Forthcoming events
This month
Learning and Exam Techniques - Session 2 of 2
Studying and preparing for an exam can be daunting. Knowledge of the subject is crucial, but having a structured revision programme and an understanding of the format of the examination and the expectations of the examiner are equally important. This workshop will aim to demonstrate that by having a disciplined approach to revision, coupled with being able to confidently interpret the different types of exam questions, the chances of success are greatly improved. This is a series of two 1-hour webinars - this is session 2
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How to Avoid Claim-Related Complaints
It will come as no surprise to learn that the vast majority of complaints stem from the handling of claims submitted to insurers. The claim is the “moment of truth” in the contract where the customer learns whether the premium paid over potentially a long period, has been well-spent. Whilst it is imperative to have a prompt resource and efficient process to deal with complaints, this workshop focuses upon proactively reducing their number through retaining the initiative whilst moving a claim towards fulfilment.
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