Creating The x Factor in your Business
The Royal Wells Hotel
Thursday, 22 March 2018
12:30 pm – 2:00 pm (UK time)
The structure of this CPD will provide delegates with the following learning outcomes:
- Understand the importance of Client Service
- Understand service from your customers perspective
- Understand what Client service looks like when done right and wrong
- Understand how to create a client charter
- Understand how product knowledge and working together affects clients
- Insight into what other businesses do and what works
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CII Accredited
This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.
1 hour's CPD can be claimed for this event if relevant to your learning and development needs.
It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.