Employee Engagement in the Hybrid World

Keeping up to date with discussion and current trends we have Jacqui Turner from Nick Thomas & Associates to deliver a session called 'Employee Engagement in the Hybrid World'.

Jacqui will look at the common challenges employees face and provide a variety of ways to create a high-level of engagement between colleagues that support employee well-being and customer satisfaction.

Some key content covered will be:

• The 5C Challenges of hybrid working
• The latest research on employee engagement in the workplace
• How employee engagement links to employee well-being and customer
satisfaction
• The 5 drivers of wellbeing in the workplace
• Explore ways to stay in ‘REACH’ (Responsive, Empathy, Accountability,
Connection & Help) with your hybrid team
• How to engage employees in virtual meetings

Speaker profile:

Jacqui has enjoyed a highly successful 30-year career in Training and Management roles across Financial Services, Retail and Utility sectors. She has designed and delivered customer service training for household names such as Lloyds TSB, HSBC, Tesco, OrangeBox, Sky, NFU Mutual and many others.

She uses her wealth of experience of working within Customer Service environments to design bespoke customer service training courses, which focus on the skills required by all levels of employees and managers in today’s climate, where customers, quite rightly, expect an effortless and exceptional level of service. Her achievements have included ‘Welsh Contact Centre Trainer of the Year 2014’ and a finalist in the National Contact Centre awards for the most effective training programme.

She has amassed twenty-one 5 star google reviews, and is in great demand from the trade media with appearances in Callcentre helper online articles, and as a guest speaker on podcasts such as Gavin Scott's ‘Customer Service Gold Dust Podcast’ and Peter Ryan's ‘CX Podcast’.

This course will be delivered online via Zoom - joining instructions will be provided on registration.