In Person CPD Event: Building rapport in a hybrid world
Building Rapport is critical in business. It’s your tool for nurturing strong relationships whilst sharpening your capacity to influence others.
Whether we are working with prospects, existing clients, the insurance market, co-workers, or other stakeholders it is essential that we can quickly establish [and reestablish] rapport.
Rapport also plays a role in building a wider relationship of trust.
Agenda
- 12:00 - 12:30 Registration and Refreshments
- 12:30 - 13:30 CPD Event
Learning Objectives
- Understand the pivotal importance of rapport in personal and business interactions to mutually influence and achieve objectives.
- Understand how to build and use rapport.
- Understand how to adjust rapport building to the challenges of virtual and hybrid working
CII Accredited
This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.
1 hour's CPD can be claimed for this event if relevant to your learning and development needs.
It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.