Half or Full Day CPD Event

HALF/FULL DAY CPD EVENT 15th November 2017 Morning Session How to Have Challenging Conversations? Afternoon Session A brief update from The Insurance Charities followed by An Ogden View We welcome all members & guests to either attend a morning or afternoon session (or both) for an opportunity to earn 3 or 6 CPD hours! The cost for each session is £20.00, but if you would like to book in for both, we are offering a £10 discount, so both sessions for £30.00. Morning Session 9.00am to 11.45am This will be presented by Melissa Kidd from Motem Ltd helping insurance professionals to communicate more effectively. Whether it is delivering some bad news, managing client expectations or delivering a message that you know is going to be well received, these crucial conversations have the potential to strengthen or weaken a relationship and need to be handled with skill and care. However many people avoid such conversations for fear of saying the wrong thing, too much or not enough. Yet the issue is rarely resolved by ignoring or inflaming it. Melissa has a wealth of experience in the financial services sector built up largely through working with the Chartered Insurance Institute since 2012. As well as working with accountancy and pension firms, Melissa has spoken at a number of conferences on the subject of successful networking. Prior to specialising in the finance sector, she’s worked for large corporations such as Coca Cola and the Royal Mail , institutions such Bristol and Bath University – where she taught PhD students how to articulate the value of their complex research to the business community. Her background in marketing, PR and communications means she is also at home within the media sector. Melissa also works with a range of associates to ensure that the material is robust and at the forefront of new thinking and research. Afternoon Session Midday to 3.45pm This will be a brief talk & video in respect to an update by The Insurance Charities, followed by the Ogden Rate from the perspective of 3 industries, Solicitors view Kelvin Farmaner from Trethowans Solicitors, an Accountants view Vanessa Winspear from MJN Forensics and an Insurance view from Mark Davis from Ageas Insurance Ltd. all of which will share how they believe the industry has been affected. Kelvin is an experienced litigation lawyer and in addition has a niche expertise and understanding of the insurance sector. Kelvin qualified as a Solicitor in 2000 having trained with a firm in the South West. Kelvin was appointed to the Law Society Specialist Personal Injury Panel in 2004. Kelvin joined Trethowans LLP as a Partner in November 2010. Since joining Trethowans LLP he has been appointed to the Southampton Insurance Institute Council becoming President for 2015/16 and to the Hampshire Chamber of Commerce Professional Services Forum becoming Vice Chair. Kelvin acts for Domestic and European Insurance companies mainly in connection with defending motor claims cases. Vanessa has specialised in Forensic Accounting since January 1995. She acts as an expert witness and provides forensic accounting services in relation to a wide range of commercial disputes, professional negligence actions, accident/injury claims, clinical negligence and fatal accident cases. Vanessa acts for claimants, defendants and as a single joint expert. She has given evidence in the High Court, County Court and also at International Arbitration. She has contributed to the successful resolution of disputes by negotiation and formal mediation. She is experienced in the mechanics of the Civil Procedure Rules and often acts as an advisor, pre-action, to identify the basis of a dispute and to assist in planning a practical resolution. Mark has specialised in commercial vehicle underwriting since May 2015, having worked in motor underwriting since 2012. His main role is overseeing the performance, pricing, and product management of the Commercial Vehicle product for Ageas Insurance. His background is in technical underwriting and project & product delivery. Please book ASAP in order to secure your place via our Programme Secretary Alan Kafoor! To reserve your place(s), please email alan.kafoor@norrisandfisher.com and confirm which sessions you would like to attend. An invoice will be emailed to you with confirmation of your booking. The morning & afternoon session will be held at The Markus Liebherr Lounge, St Marys Stadium, Britannia Road, Southampton, SO14 5FP on 15th November 2017 A breakfast or/and afternoon buffet lunch will be provided, if food is not required or if you have any dietary requirements, please advise when booking so that we can accommodate your needs. Free Parking is available at the Stadium. Bookings are also being taken for our Forthcoming CPD events: 17th January 2018 Claims Case Studies 21st February 2018 Insurance Conduct of Business Sourcebook (ICOBS) 15th March 2018 Historic Building Conservation Part 2 25th April 2018 Hacking, The New Sting Please visit our website www.localinstitutes.cii.co.uk/southampton for details of upcoming events and more. With Best Wishes The Insurance Institute of Southampton

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