Dealing with Complaints
We welcome all members & guests to attend a seminar which will be presented by Claire O’Sullivan from Clarke Willmott LLP.
Claire is a solicitor of Associate level who specialises in financial services disputes. Before joining private practice, she was an Associate in the FSA’s (as it was then) enforcement team.
At some point an advisor is likely to receive a complaint for one thing or another. The seminar will focus on how best to avoid receiving a complaint, but if one is received, then effectively dealing with a client’s complaint, timeframes and should it get far, liaising with the Financial Ombudsman Service.
Learning Objectives
- What constitutes a complaint?
- How best to avoid receiving a complaint?
- How to deal with a complaint?
- Liaising with the Financial Ombudsman Service should a complaint get that far.
- The Financial Ombudsman Service reforms.
- What is limitation and the importance of the Limitation Act 1980?
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CII Accredited
This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.
1 hour's CPD can be claimed for this event if relevant to your learning and development needs.
It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.