Previous events
All previous events
Personal Injury Claims - Where Next?
Over the last 30 years, few areas of the insurance market have seen such frequent and significant changes than that of personal injury claims. Various reforms have been introduced in attempts to tackle sensitive issues such as access to justice, fraud, legal fees and their effect on premium levels. Unsurprisingly these have generated strong feelings on all sides of the argument. The Civil Liability Act, now scheduled to take effect in April 2021, will introduce what are likely to be the most sweeping changes yet. This presentation looks at the background to the current market for injury claims and how it will be affected by the CLA. It predicts the likely consequences for insurers, intermediaries, claimants and the insuring public and takes into account other topical and disrupting factors in the Motor market such as Ogden, general claims inflation and now the dramatic onset of Covid-19. The webinar will be of value to those involved in Motor claims, underwriting, broking or anyone wishing to widen their knowledge of a highly topical and sometimes contentious aspect of general insurance.
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How to succeed without your inner critic
Many of us have an inner voice that is telling us we’re not enough – be that clever enough, successful enough, attractive enough. For some of us, it is so familiar that we believe it’s part of our very fabric and we wouldn’t achieve anything without it. As such, we rely on it to motivate us and drive us forward but that creates a huge amount of pressure and stress, which can actually erode our capacity to perform at our best. Failure is terrifying because we take that to mean something bad about our sense of self - our identity. This session will introduce the idea that there are other ways to motivate yourself which can mean you enjoy your work more and can perform at an even higher level whilst reducing anxiety, stress and the risk of burnout.
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How to correctly advise policyholders on the policy coverage gaps caused by the Covid-19 lockdown
The Covid-19 lockdown has created far more gaps in covers than most brokers realise, and this webinar takes a look at where these coverage gaps arise and how best to advise your clients on these issues. Alan will be providing this webinar on the essential things a broker must take into account, these will include his top ten tips which, if followed, will mean broking staff will be very busy. As well as brokers this webinar is also essential listening for underwriters, claims staff, loss adjusters and IFAs as these matters will affect their own policies
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The MGA Model
Peter will explore and explain the Managing General Agents’ model. He will explain exactly what an MGA is, how they fit in to the UK insurance market and how they are structured and operate. Norman will outline how MGAs are regulated in the UK and some of their specific regulatory obligations. Peter will then provide a glimpse of future plans, alongside an overview of associated underwriting and claims services.
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Does my BI policy cover Covid-19?
The UK government said that by declaring Covid-19 a notifiable disease it would trigger Business Interruption policies so that they will cover any losses - we will explore whether this statement is correct. It is essential that brokers, underwriters and claims staff alike have a full understanding of what the correct commercial insurance position is on the virus that is disrupting all our lives. It is not just policyholders who are asking this question, we all know friends and family who run small businesses and they will be asking anyone who works in insurance what the position is and why. This presentation will give you the answers.
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What to say and how to say it: communicating with customers in difficult and uncertain times
The spread of COVID-19 has created difficult and uncertain times for customers and the insurance industry. Customer anxiety is heightened. The industry is under pressure. There are conflicting news stories about what insurance will or will not cover. Never has communication to customers been more important. Communicating in such difficult and uncertain times requires skill in what to say but also what not to say. Skill in how to deliver the message or how not to deliver the message. This webinar will provide a strategy on how to communicate with customers in the current climate in a way that will reduce anxiety, provide clarity and keep the customer onboard.
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