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What to say and how to say it: communicating with customers in difficult and uncertain times
The spread of COVID-19 has created difficult and uncertain times for customers and the insurance industry. Customer anxiety is heightened. The industry is under pressure. There are conflicting news stories about what insurance will or will not cover. Never has communication to customers been more important. Communicating in such difficult and uncertain times requires skill in what to say but also what not to say. Skill in how to deliver the message or how not to deliver the message. This webinar will provide a strategy on how to communicate with customers in the current climate in a way that will reduce anxiety, provide clarity and keep the customer onboard.
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MEETING CANCELLED - Insurance Fraud Taskforce
PLEASE NOTE THIS IS NOW POSTPONED DUE TO COVID 19
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Annual Dinner Tables selling fast ....... don't miss out .... secure your reservation now!
The Insurance Institute of Southampton, in association with the Personal Finance Society Hants and Dorset Region are delighted to invite you to our Annual Dinner, we do hope you will be able to join us at the new venue – Hilton at the Ageas Bowl and support us in celebrating what’s looking to be a very busy year.
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Wellbeing
Can wellbeing really live up to the hype? We welcome all members & guests to attend a lunch time seminar which will be presented by Nick Bloy from Wellbeing Republic. It will be held at the Hambledon Suite at The Ageas Bowl
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Appliance Fires
This Seminar will be held in the Hampshire Suite at the Ageas Bowl
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