Effective Communication in the Hybrid World

Human beings evolved to communicate and interpret communication in a face-to-face environment. Away from in person interactions we lose the ability to fully interpret the communication of others. The current virtual environment of remote working and trading has only accentuated the need to develop impactful and tailored skills across different communication media if we want to succeed in the business world.

During this free, one hour webinar, Nick will explain:

• Mehrabian’s Law – 3 elements to interpreting communication from others -body language is the most important but is lost in a virtual world

• email – research on reasons for miscommunication and conflict and how to adjust to mitigate against this

• impactful and clear writing skills

• adapting verbal communication

• the 3 Vs

• speech techniques to improve how we sound and build the visual aspect

• virtual questioning techniques

• communication in virtual meeting platforms

Please Note: This event is the same as the one which was scheduled for Wednesday 23 October, but which unfortunately had to be postponed at short notice.

Online Booking
To reserve your place, please use our online booking system by clicking on the Book Now button below.

The session will be run using Zoom technology and a link to the meeting will be sent to those who register at the time of booking.

Interested, but can't attend?
Don't worry if you can't make the date/time of this webinar, it is being recorded. Please book a place as normal and we will send you a link after the event to access the recording.

Learning Objectives
By the end of this webinar attendees will understand:

• how we communicate and how we interpret communication from others

• the depth of communication across different media

• how we can adapt to avoid miscommunication and conflict, and deepen communication across different media

About our Speaker
Nick offers a unique combination of skills in the UK insurance training sector – an industry sales specialist and a widely qualified professional coach and trainer. Nick is an Economics graduate with over 25 years’ corporate insurance broking experience. He was a highly successful sales producer in the UK broking market before progressing into regional and then national sales leadership roles. As National Development Director at HSBC, Nick was one of only 40 people from a global workforce of 265,000 selected as part of the STARS programme to recognise exceptional performance. He is a highly trained consultative sales specialist, and his experience includes a secondment with a major management consultant to design a best practice sales process.

In the mid-2000s, Nick developed a chronic health condition; his journey to recovery fostered a new range of interests, and a passion for health, and performance. He studied widely, qualifying as a Master Practitioner in Neuro-Linguistic Programming (NLP), obtaining a Diploma in Life Coaching, before going on to study Corporate/Business Coaching with The Coaching Academy. He is also a qualified Holistic Lifestyle Coach and Advanced Exercise Coach.

Nick has worked in a self-employed capacity in training, coaching, and consulting since 2017, including as a specialist adviser in Insurance sector M&A (Mergers & Acquisitions). He set up Nick Thomas & Associates in 2020 in response to demand from his industry network for training solutions designed and delivered by people with a background of working in the industry.

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