The Art of Negotiation

Industry Expert: Gordon Vater, BA Hons, ACII, Chief Executive Officer, RiiG Limited
Where: The Village Hotel, Swansea
When: Wednesday 15th November 2017
Time: 18:00 to 19:00

Who should attend?
Negotiation forms a part of everyone’s daily life whether as a part of their employment or in their own personal life. Whilst the lecture is primarily aimed at those involved in negotiating claims, the principles can be applied to other aspects of life. In the work context, Negotiation is defined as the forging of a mutually acceptable agreement between two parties. This may involve some give and take in order to reach agreement. Negotiated agreements may not necessarily meet in the middle as one party may have more leverage than the other. The session is for brokers, insurers, loss adjusters and anyone else involved negotiation.

Learning Objectives
At the end of this event, the delegates will be able to understand the benefits of:
- Understanding your opponent
- Gathering all of the relevant facts
- Planning
- Creating your own negotiation strategy
- Active listening
- Asking probing questions
- Offering concessions
- How to be persuasive

Speaker Biography
Gordon Vater, BA Hons, ACII is the Chief Executive Officer of RiiG Limited. He has over 20 years’ claims experience, gained predominantly in the adjusting, claims management and consultancy sectors. During consultancy secondments to major UK composite insurers, Gordon was responsible for the delivery of national strategic change initiatives.

He has held senior operational management positions in both the claims management and consultancy sectors and is a Chartered Insurance Practitioner.

Gordon will distil his experience of the most important aspects of negotiation into this one hour session.