The Art of Disagreement

Everyone should benefit from participating in this webinar.

Disagreements are inevitable and they are often perceived in a negative light. However, through more honest and constructive conversations, a disagreement can be positive and even result in you retaining or winning new business.

A culture in which disagreements are seen in a positive way will also encourage creativity and openness.

This session will teach you how to recognise the "spark" that leads to a disagreement and then how to manage the interaction towards a positive outcome.

By the end of the session, participants will be able to:

• identify why and how disagreements arise.
• explain the key skills that can be learnt to successfully manage disagreements.
• implement a strategy to turn disagreements into a positive out outcome for all involved.

Jeff Heasman worked as a litigation executive and senior liability adjuster before branching out into language and psychology.

Jeff holds both a bachelors and masters of law degree, is a qualified language instructor and also a certified practitioner member of the Academy of Modern Applied Psychology.

He delivers courses across the globe, either face-to-face or online. Jeff maintains a close connection to the industry by regularly providing consultancy in law and language, especially through his plain language editing service.

The Insurance Institute of Bradford values and respects diversity and strives in all of our activities to take account of and respect the interests of all people it serves. There is an expectation that all speakers / presenters and attendees will act in this way too. Please see our Equality Policy on our website